Luxury Hotel Sales Coordinator
4 days ago
Our Team
Raffles Hotels & Resorts is a global hospitality brand that operates over 35 properties worldwide. We are committed to delivering exceptional guest experiences and fostering a culture of excellence among our employees.
About the Job
We are seeking a highly skilled and experienced Sales Coordinator to join our team in Jeddah, Saudi Arabia. As a Sales Coordinator, you will be responsible for supporting our sales team, coordinating sales activities, and ensuring smooth communication between departments and clients.
Main Responsibilities
- Support the sales team in achieving their monthly targets by providing administrative support and coordinating sales activities
- Manage and schedule site inspections for potential clients, ensuring all necessary arrangements are made
- Handle customer inquiries via phone and email, providing timely and accurate information
- Prepare and send out quotations to clients, following up on leads to support conversion rates
- Collaborate with other departments to ensure efficient handling of sales, marketing, and event-related tasks
- Develop and maintain organized filing systems for sales records and reports
- Prepare function sheets and coordinate pre-conference and post-event activities
- Conduct regular walk-throughs and site inspections to maintain familiarity with hotel facilities and operational standards
- Assist in creating and updating sales support materials for the sales team
- Monitor and report on sales activities, preparing regular reports for management
- Ensure adherence to company policies, laws, and regulations in all sales-related activities
Requirements
- Proven experience (2+ years) as a Sales Coordinator, Banqueting Coordinator, or in a similar administrative role within the hotel industry
- Bachelor's degree in Hotel Management, Business Administration, Marketing, or a related field (preferred)
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
- Excellent communication skills, both written and verbal, with fluency in English
- Proficiency in Microsoft Office Suite, particularly Excel, and ability to learn new systems quickly
- Experience with Customer Relationship Management (CRM) software
- Knowledge of Opera property management system (essential)
- Demonstrated ability to work efficiently, meet deadlines, and maintain attention to detail
- Strong customer service orientation with a professional and collaborative approach
- Adaptability to changing priorities and ability to work well under pressure
- Familiarity with the hotel industry and its operational standards
- Ability to work cohesively in a team environment while also being self-motivated
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