Luxury Hotel Sales Coordinator

4 days ago


Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

Our Team

Raffles Hotels & Resorts is a global hospitality brand that operates over 35 properties worldwide. We are committed to delivering exceptional guest experiences and fostering a culture of excellence among our employees.

About the Job

We are seeking a highly skilled and experienced Sales Coordinator to join our team in Jeddah, Saudi Arabia. As a Sales Coordinator, you will be responsible for supporting our sales team, coordinating sales activities, and ensuring smooth communication between departments and clients.

Main Responsibilities

  1. Support the sales team in achieving their monthly targets by providing administrative support and coordinating sales activities
  2. Manage and schedule site inspections for potential clients, ensuring all necessary arrangements are made
  3. Handle customer inquiries via phone and email, providing timely and accurate information
  4. Prepare and send out quotations to clients, following up on leads to support conversion rates
  5. Collaborate with other departments to ensure efficient handling of sales, marketing, and event-related tasks
  6. Develop and maintain organized filing systems for sales records and reports
  7. Prepare function sheets and coordinate pre-conference and post-event activities
  8. Conduct regular walk-throughs and site inspections to maintain familiarity with hotel facilities and operational standards
  9. Assist in creating and updating sales support materials for the sales team
  10. Monitor and report on sales activities, preparing regular reports for management
  11. Ensure adherence to company policies, laws, and regulations in all sales-related activities

Requirements

  • Proven experience (2+ years) as a Sales Coordinator, Banqueting Coordinator, or in a similar administrative role within the hotel industry
  • Bachelor's degree in Hotel Management, Business Administration, Marketing, or a related field (preferred)
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
  • Excellent communication skills, both written and verbal, with fluency in English
  • Proficiency in Microsoft Office Suite, particularly Excel, and ability to learn new systems quickly
  • Experience with Customer Relationship Management (CRM) software
  • Knowledge of Opera property management system (essential)
  • Demonstrated ability to work efficiently, meet deadlines, and maintain attention to detail
  • Strong customer service orientation with a professional and collaborative approach
  • Adaptability to changing priorities and ability to work well under pressure
  • Familiarity with the hotel industry and its operational standards
  • Ability to work cohesively in a team environment while also being self-motivated


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