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Hotel Sales Support Specialist

1 week ago

Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

Company Overview

Raffles Hotels & Resorts is a renowned hospitality brand known for its world-class luxury and exceptional service. With a rich history dating back to 1887, we have established ourselves as a leader in the industry.

Job Description

We are seeking a highly organized and detail-oriented Sales Coordinator to join our dynamic team in Jeddah, Saudi Arabia. As a Sales Coordinator, you will play a crucial role in supporting our sales team, coordinating various sales activities, and ensuring smooth communication between departments and clients.

  1. Support the sales team in achieving monthly targets by providing administrative support and coordinating sales activities
  2. Manage and schedule site inspections for potential clients, ensuring all necessary arrangements are made
  3. Handle customer inquiries via phone and email, providing timely and accurate information
  4. Prepare and send out quotations to clients, following up on leads to support conversion rates
  5. Collaborate with other departments to ensure efficient handling of sales, marketing, and event-related tasks
  6. Develop and maintain organized filing systems for sales records and reports
  7. Prepare function sheets and coordinate pre-conference and post-event activities
  8. Conduct regular walk-throughs and site inspections to maintain familiarity with hotel facilities and operational standards
  9. Assist in creating and updating sales support materials for the sales team
  10. Monitor and report on sales activities, preparing regular reports for management
  11. Ensure adherence to company policies, laws, and regulations in all sales-related activities

Requirements

  • Proven experience (2+ years) as a Sales Coordinator, Banqueting Coordinator, or in a similar administrative role within the hotel industry
  • Bachelor's degree in Hotel Management, Business Administration, Marketing, or a related field (preferred)
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
  • Excellent communication skills, both written and verbal, with fluency in English
  • Proficiency in Microsoft Office Suite, particularly Excel, and ability to learn new systems quickly
  • Experience with Customer Relationship Management (CRM) software
  • Knowledge of Opera property management system (essential)
  • Demonstrated ability to work efficiently, meet deadlines, and maintain attention to detail
  • Strong customer service orientation with a professional and collaborative approach
  • Adaptability to changing priorities and ability to work well under pressure
  • Familiarity with the hotel industry and its operational standards
  • Ability to work cohesively in a team environment while also being self-motivated