Hotel Front Desk Coordinator
4 days ago
We are seeking a Customer Experience Leader to join our front office team at Raffles. As a key member of our team, you will be responsible for leading and motivating the front office team to deliver exceptional guest experiences while maintaining efficient and effective front office operations.
Key Responsibilities:- Lead and motivate the front office team to ensure seamless guest experiences.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor front office performance metrics to identify areas for improvement.
- Collaborate with other departments to resolve guest complaints and coordinate guest services.
- Ensure compliance with hotel policies and safety regulations by implementing and maintaining standard operating procedures for the front office.
- Maintain accurate records of financial transactions to support business decisions.
- Proven experience as a Front Office Supervisor or in a similar hospitality role.
- Strong leadership, communication, and customer service skills to lead and motivate teams.
- Fluency in English and Arabic to effectively communicate with guests and colleagues.
- Excellent problem-solving and multitasking abilities to work in a fast-paced environment.
- Proficiency in hotel management systems and industry best practices to drive business growth.
- Detail-oriented with strong organizational and financial management skills to maintain accurate records.
- Ability to ensure compliance with hotel policies and local regulations to minimize risks.
About Raffles: We are a luxury hotel brand committed to delivering exceptional guest experiences through our high standards of customer service and operational efficiency.
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