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Account Management Specialist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Talent 360 Full time
About the Position

The Client Success Associate will play a critical role in ensuring a positive customer experience and driving product adoption. This role involves supporting customer onboarding, adoption, and satisfaction, as well as providing basic support and gathering feedback.

Key Responsibilities:
  1. Support customer onboarding processes, including account setup and initial training.
  2. Provide basic customer support and respond to customer inquiries.
  3. Help customers navigate the product and troubleshoot common issues.
  4. Gather and document customer feedback, feature requests, and pain points.
  5. Assist in creating and maintaining customer support documentation and FAQs.
  6. Monitor customer health metrics and flag potential issues to Support Team Leads.
  7. Assist in organizing and conducting customer training sessions and webinars.
  8. Maintain accurate customer data in the CRM system.
  9. Support the Support team with administrative tasks and reporting.
  10. Collaborate with other departments to resolve customer issues and improve the overall customer experience.