Service Operations Specialist

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Visionx Full time

VisionX: Delivering Exceptional IT Services

At VisionX, we understand the importance of delivering exceptional IT services that meet or exceed customer expectations. As a Service Level Manager, you will play a critical role in ensuring this happens.

About Us:

We are a global network of industry experts and mentors who help shape your growth and future. Our commitment to client value through our work drives us to build outstanding products that deliver tangible growth.

Your Job Description:

You will be responsible for monitoring the performance of IT operation services against established SLAs and KPIs, identifying gaps and areas for enhancement using monitoring tools and analytics platforms. You will also develop and refine KPIs and metrics, mapping service dependencies to derive comprehensive performance oversight.

Requirements:

  • Proven experience in IT service management and service level management.
  • Strong understanding of ITIL framework and best practices.
  • Experience in designing and conducting customer satisfaction surveys.
  • Proficiency in using service management tools and performance monitoring platforms.
  • Knowledge of KPI development and performance reporting.

What You Need:

  • A passion for delivering excellent IT services and enhancing customer satisfaction.
  • Strong analytical skills and ability to interpret data.
  • A proactive and results-oriented approach.
  • Excellent organizational and time management skills.


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