Hotel Director of Sales and Marketing

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia IHG Hotels & Resorts Full time

We are seeking a dynamic leader to manage the daily operations of our Holiday Inn Riyadh Meydan hotel. As General Manager, you will be responsible for maximising sales and revenue while driving financial returns.

About the Role

You will take ownership of developing your team, executing on brand standards, and building awareness of the hotel and brand in the local area. Your primary focus will be on delivering exceptional guest experiences while ensuring the hotel operates efficiently and effectively.

Responsibilities
  • Team Development:
    • Develop programmes to increase team engagement aligned with the hotel's service philosophy.
    • Implement team member succession planning to ensure future bench strength.
    • Establish performance and development goals for team members and provide mentoring and regular feedback.
    • Oversee HR related actions in accordance with company rules and policies.
  • Guest Experience:
    • Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
    • Drive improvement in guest satisfaction goals.
    • Collaborate with colleagues and hotel team members to establish services that meet or exceed guest expectations.
    • Engage with guests to understand their needs and preferences.
  • Financial Performance:
    • Prepare annual capital, cash flow, and sales plans to accurately forecast budgets.
    • Analyse financials to drive revenues, profitability, and return on investment.
    • Use distribution channels and technology platforms to drive revenue and maximise market share.
    • Lead capital plans and asset management initiatives.
  • Responsible Business Practices:
    • Ensure a safe and secure environment for guests, colleagues, and hotel assets.
    • Act as public relations representative to raise awareness of the hotel and brand in the local community.
    • Drive team member involvement in community organisations and activities.
    • Develop action plans to reduce the hotel's carbon footprint.


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