Global Business Excellence Director

4 days ago


Riyad Al Khabra, Saudi Arabia Siemens Mobility Full time

At Siemens Mobility, we are dedicated to pioneering breakthroughs in healthcare for everyone, everywhere, sustainably. Our inspiring and caring environment fosters a global community that celebrates diversity and individuality.

We encourage our employees to step beyond their comfort zones, offering resources and flexibility to foster professional and personal growth, while valuing unique contributions.

Your Role:
  • Optimize standard business procedures to augment operational effectiveness.
  • Facilitate communication and cooperation among departments to ensure adherence to organizational objectives.
  • Supervise regional initiatives to guarantee timely completion, within allocated funds, and aligned with strategic objectives.
  • Identify cost-saving opportunities to implement mitigation strategies for potential threats to business operations.
  • Drive growth and development to achieve company goals.
  • Maintain highest customer satisfaction including profitability within the framework of Siemens Healthcare, Customer Services.
  • Plan and draft annual Healthcare target agreements and quarterly business reviews.
  • Oversee resource development and execute required manpower calculations related to I-base development and budget frames.
  • Develop staff training in coordination with supervisors/managers.
  • Ensure efficient execution of CS Business Management Processes related to assigned business units and products to drive CS Revenue and market growth:
    • Market analysis and competitive transparency.
    • Customer base analysis and business potential identification.
    • Contract management.
    • Service portfolio, offerings, and pricing.
  • Provide extensive sales support to local sales organizations/modality managers.
  • Ensure technical collaboration and knowledge transfer during sales offers and projects.
  • Manage external Service Partner Processes within Customer Service as an economic unit with a process-oriented organization, following local and HQ defined business objectives for achieving required operating profit.
  • Manage application activities for all Healthcare Business Units; ensure external and internal customer excellence in all Application Services (Support & Training); enable Application business development; drive optimal synergies between CS organization, Application team, and Sales.
  • Hold disciplinary responsibility for assigned staff.
  • Inform staff about economic development of the business.


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