Service Excellence Specialist
3 days ago
About Us
We're Tabby, a fintech company dedicated to delivering exceptional customer experiences. Our mission is to revolutionize the way we interact with customers, making every touchpoint memorable and effective.
Job Description
- This role involves providing top-notch customer service, responding to customer inquiries, and resolving issues promptly.
- You'll be working closely with our AI-powered tools to identify areas for improvement and optimize our customer support processes.
- Collaborate with cross-functional teams to drive global CSAT leadership and ensure customer satisfaction.
- Develop and implement strategies to improve customer engagement and loyalty.
- Analyzing customer feedback and data to inform business decisions and drive growth.
Required Skills
- Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
- A postgraduate degree in math, business, marketing, or finance is preferred.
- Strong analytical and problem-solving skills, with the ability to think critically.
- Exceptional communication and interpersonal skills, with a high level of self-awareness.
- The ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
- A team player mindset, with the ability to build and maintain strong relationships across teams.
- Resilience under pressure, with a proactive approach to challenges.
Benefits
- Opportunities for professional growth and development in a dynamic, fast-paced environment.
- Work with cutting-edge technologies and AI-powered tools to shape the future of customer support.
- Competitive salary and benefits package.
- Ongoing training and support to help you succeed in your role.
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