Front Office Supervisor
7 days ago
**Company Overview**
Banyan Tree AlUla is a luxurious desert retreat that offers an unparalleled experience for its guests. Located in the heart of AlUla, Saudi Arabia, our 5-star hotel is a masterpiece of design and architecture, blending seamlessly into the stunning natural surroundings.
The resort's elegant tented villas are designed to provide ultimate comfort and luxury, with each one boasting high ceilings, authentic handcrafted antiques, and breathtaking views of the surrounding landscape.
As a key member of our team, you will have the opportunity to work closely with other executives and managers to deliver exceptional service to our guests, ensuring their stay with us is nothing short of perfect.
Job Description:
The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office, including night shifts if applicable. This role involves meeting with other executives and managers to satisfy guests' requests, handle VIP arrivals, collaborate on function and catering space usage, manage security issues, and address any matters concerning guests' undesirable conduct.
This position requires a strong working knowledge of the Property Management System or other hotel reservation software, as well as excellent problem-solving abilities and attention to detail.
Key Responsibilities:
- Oversight of front office operations, including night shifts if applicable
- Meetings with other executives and managers to satisfy guests' requests
- Collaboration on function and catering space usage
- Management of security issues
- Addressing guest complaints and concerns
Requirements:
To be successful in this role, you will need:
- A Bachelor's degree in hospitality management or related field
- Minimum 4-5 years of experience in hotel operations, with at least 3 years in a supervisory role
- Strong leadership and interpersonal skills
- Excellent communication skills in both Arabic and English
- Ability to work flexible hours, including nights, weekends, and holidays
- Proficient in hotel management software and Microsoft Office
About Us:
Banyan Tree AlUla is a luxury hotel that offers a unique and unforgettable experience for its guests. Our team is dedicated to providing exceptional service and creating lasting memories for our guests.
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