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Strategic Operations Coordinator

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Health and Life Insurance Company Full time

At Cigna Health and Life Insurance Company, we're dedicated to improving the health and vitality of those we serve. As a Strategic Operations Coordinator, you will play a crucial role in driving business growth by coordinating between regulatory bodies and Cigna to ensure business requirements are built into technologies properly.

  • Your primary responsibility will be to conduct requirement gathering sessions with stakeholders to understand business needs and translate them into actionable solutions.
  • You will provide detailed Business Requirement Documents (BRDs) to guide development teams and ensure business needs are met.
  • One of your key responsibilities will be to coordinate with development teams to ensure alignment between business and technical teams.
  • You will collaborate with Quality Assurance (QA) teams to clarify requirements and support business testing efforts.
  • As a Strategic Operations Coordinator, you will act as the point of contact for future requirements, mega client onboarding changes, regulatory changes, and member addition/policy upload projects.
  • You will serve as a link between business and development teams for pre-auth, claims, customer care, and regulatory projects.
  • You will work with external project teams, including service providers (e.g., ELM, MASDR) and regulators (e.g., CHI, Insurance Authority), to deliver high-quality BRDs.
  • One of your key responsibilities will be to ensure compliance with regulatory requirements and align business processes with client needs.
  • You will have experience with regulatory changes on regulated systems and services (e.g., Nphies, Najim, CHI upload, TAHAQAQ, Yakeen).
  • In this role, you will expedite bug fixes during business testing by coordinating with development teams and reporting on critical issues.
  • You will be responsible for designing clear and detailed business process flows to optimize operations, enhance system functionality, and guide cross-functional teams.
  • Additionally, you will have knowledge in project management tools and methodologies, BRD drafting, system integration, and process optimization.
  • You will ensure all assigned projects are updated promptly and accurately in the internal project management tool for middle and upper management.
  • You will share regular status reports with stakeholders, highlighting progress, risks, and next steps.
  • As a Strategic Operations Coordinator, you will report business feedback to internal teams and propose actionable improvements to enhance project outcomes.
  • You will report project progress to department leaders and IT management, providing updates on milestones, risks, and resolutions.
  • You will support new joiners by providing guidance on systems, processes, and business analysis activities.
  • Finally, you will assist other business functions with proposed solutions, Project Initiation Document (PID) submissions, and delivered services inquiries.