ServiceNow Customer Workflow Consultant

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time
About Us
ServiceNow is a leading provider of cloud-based workflow automation and digital transformation solutions. Our platform helps organizations streamline their operations, improve customer experiences, and drive business outcomes.

Job Summary
The Senior Technical Consultant for Customer & Industry Workflows is responsible for guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Telco Services Operations Management (TSOM) solutions. This role requires deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.

Key Responsibilities
• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
• Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and TSOM implementations.
• Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
• Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
• Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
• Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM/TSOM.
• Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.
• Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
• Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.

Requirements
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.

What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Our Culture
We're committed to creating a workplace where our employees feel valued, supported, and empowered to succeed. Join us and be part of a global community that's shaping the future of work.

  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Principal Workflow Architect - Technology Workflows (ITSM/ITOM)Full-time Employee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: Flexible or RemoteCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today —...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    About UsAt ServiceNow, our technology empowers organizations to deliver exceptional customer experiences. We're a company that believes in the power of innovation and teamwork.We're currently seeking a Senior Consultant to join our team and contribute to the successful delivery of our Customer Service Management (CSM) solutions. In this role, you'll be...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    **The Role:**Sales Executive - Customer WorkflowsThis role requires a seasoned professional with experience in leveraging AI-powered tools and automation workflows. You will be responsible for overseeing market success of ServiceNow's Customer Workflow products, built on our leading Service Management platform.Responsibilities:Support territory strategy...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    About UsWe're a global market leader in delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.Job SummaryThe role of a Principal Learning Skills...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Company OverviewServiceNow helps organizations deliver exceptional customer experiences through our innovative technology. Our team is passionate about making a difference and we're looking for talented individuals to join us.We're currently seeking a Senior Expert in Customer Service Management (CSM) to lead technical aspects of project delivery and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    Job SummaryServicenow is seeking a Principal Technical Consultant to lead our Customer & Industry Workflows team. As a technical expert, you will guide clients through the implementation of our Customer Service Management (CSM) and Field Service Management (FSM) solutions.Key ResponsibilitiesProject DeliveryAct as the primary technical liaison for projects,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Principal Technical Consultant - Customer & Industry WorkflowsFull-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or RemoteCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today —...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    Job RequirementsThe Principal Technical Consultant for Customer & Industry Workflows requires a minimum of 8 years of experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.Key ResponsibilitiesProject DeliveryAct as the primary technical liaison for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    Key ResponsibilitiesThe Principal SNU Skills Consultant serves as the regional expert in enabling the sales team to achieve regional learner targets and support the sales organization in achieving their regional training bookings goals.This involves:Overseeing the best SNU adoption and implementation practices for Marquee Customers and other key strategic...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    The Solution Sales Executive will oversee market success of ServiceNows Customer Workflow products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.What you get to do in this role:  The Solution Sales Manager supports the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Salt Full time

    ServiceNow Technical Consultant - Arabic speakingServiceNow Technical Consultant*Arabic speaking a must*As a Senior Consultant, you will be pivotal in providing expert guidance and support to clients in implementing and optimising ServiceNow solutions. Responsibilities include collaborating closely with clients to understand their business objectives,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    About Our TeamOur team is passionate about helping organizations transform their operations and improve customer experiences using ServiceNow's cloud-based platform. We're seeking a skilled Senior Technical Consultant to join our team and help drive business outcomes for our clients.Job DescriptionThe Senior Technical Consultant for Customer & Industry...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    About UsServicenow is a global market leader in bringing innovative AI-enhanced technology to over 8100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.Job DescriptionThe Principal Technical Consultant...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    About UsWe empower organizations to deliver exceptional customer experiences through our innovative technology. Our team is passionate about making a difference and we're looking for talented individuals to join us.We're currently seeking a Technical Lead for our Customer Service Management (CSM) solutions. As a Senior Consultant, you'll lead technical...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    About This RoleThe Senior Technical Consultant for Customer & Industry Workflows will play a critical role in guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Telco Services Operations Management (TSOM) solutions. This position requires deep expertise in field service management, coupled with a strong...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    What you get to do in this role:ServiceNow University is empowering individuals in the ServiceNow ecosystem to develop the skills for an AIdriven world. The role of a ServiceNow University (SNU) Skills Consultant oversee customerskilling programs and ensure effective learning outcomes maximizing the value of their ServiceNow product investments. SNU...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

    About ServiceNowAt ServiceNow, we're on a mission to make the world work better for everyone. Our cloud-based platform is designed to help organizations streamline their operations, improve customer experiences, and drive business outcomes.Job DescriptionThe Senior Technical Consultant for Customer & Industry Workflows plays a critical role in guiding...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    Company OverviewServicenow is a global market leader in bringing innovative AI-enhanced technology to over 8100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.Job DescriptionThe Principal Technical...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    Transform Your Business with AIWe are seeking a skilled AI Transformation Consultant to join our team. As a seasoned professional in leveraging AI to drive business outcomes, you will play a crucial role in helping our customers unlock the full potential of ServiceNow University.Your primary focus will be on overseeing customer-skilling programs and ensuring...