Technical Lead for ServiceNow CSM Solutions

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

About Us

We empower organizations to deliver exceptional customer experiences through our innovative technology. Our team is passionate about making a difference and we're looking for talented individuals to join us.

We're currently seeking a Technical Lead for our Customer Service Management (CSM) solutions. As a Senior Consultant, you'll lead technical aspects of project delivery and solution development, ensuring seamless integration with our SaaS platform.

Responsibilities:

  • Subject Matter Expert on the delivery of CSM platform.
  • Lead all technical aspects of project delivery and solution delivery including Application UI Configuration, Workflow Configuration, and Development of required client specific reporting.
  • Interface with ServiceNow technical teams to ensure successful setup of the SaaS platform.
  • Prepare all client facing and internal deliverables that are technology related.

Requirements:

  • Proven experience as a key technical resource leading the development of solutions in client environments.
  • Experience of WebServices, API's, Database-level integrations/ETL.
  • Strong communication skills (both written and verbal).
  • Demonstrated ability to influence and consult around all key technical decisions during project delivery.

Why Join Us?

  • A chance to work with a global leader in the industry.
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.


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