Technical Lead for ServiceNow CSM Solutions
5 days ago
About Us
We empower organizations to deliver exceptional customer experiences through our innovative technology. Our team is passionate about making a difference and we're looking for talented individuals to join us.
We're currently seeking a Technical Lead for our Customer Service Management (CSM) solutions. As a Senior Consultant, you'll lead technical aspects of project delivery and solution development, ensuring seamless integration with our SaaS platform.
Responsibilities:
- Subject Matter Expert on the delivery of CSM platform.
- Lead all technical aspects of project delivery and solution delivery including Application UI Configuration, Workflow Configuration, and Development of required client specific reporting.
- Interface with ServiceNow technical teams to ensure successful setup of the SaaS platform.
- Prepare all client facing and internal deliverables that are technology related.
Requirements:
- Proven experience as a key technical resource leading the development of solutions in client environments.
- Experience of WebServices, API's, Database-level integrations/ETL.
- Strong communication skills (both written and verbal).
- Demonstrated ability to influence and consult around all key technical decisions during project delivery.
Why Join Us?
- A chance to work with a global leader in the industry.
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
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