ServiceNow Customer Service Management Senior Expert

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

Company Overview

ServiceNow helps organizations deliver exceptional customer experiences through our innovative technology. Our team is passionate about making a difference and we're looking for talented individuals to join us.

We're currently seeking a Senior Expert in Customer Service Management (CSM) to lead technical aspects of project delivery and solution development. In this role, you'll be responsible for delivering high-quality solutions that meet our clients' needs.

Job Description:

  • Subject Matter Expert on the delivery of CSM platform.
  • Lead all technical aspects of project delivery and solution delivery including Application UI Configuration, Workflow Configuration, and Development of required client specific reporting.
  • Interface with ServiceNow technical teams to ensure successful setup of the SaaS platform.
  • Be a lead member of the overall implementation project team and Subject Matter Expert on CSM best practices.

Requirements:

  • Proven experience as a key technical resource leading the development of solutions in client environments.
  • Experience of WebServices, API's, Database-level integrations/ETL.
  • Strong communication skills (both written and verbal).
  • Demonstrated ability to influence and consult around all key technical decisions during project delivery.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.


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