ServiceNow Customer Service Management Senior Expert
3 days ago
Company Overview
ServiceNow helps organizations deliver exceptional customer experiences through our innovative technology. Our team is passionate about making a difference and we're looking for talented individuals to join us.
We're currently seeking a Senior Expert in Customer Service Management (CSM) to lead technical aspects of project delivery and solution development. In this role, you'll be responsible for delivering high-quality solutions that meet our clients' needs.
Job Description:
- Subject Matter Expert on the delivery of CSM platform.
- Lead all technical aspects of project delivery and solution delivery including Application UI Configuration, Workflow Configuration, and Development of required client specific reporting.
- Interface with ServiceNow technical teams to ensure successful setup of the SaaS platform.
- Be a lead member of the overall implementation project team and Subject Matter Expert on CSM best practices.
Requirements:
- Proven experience as a key technical resource leading the development of solutions in client environments.
- Experience of WebServices, API's, Database-level integrations/ETL.
- Strong communication skills (both written and verbal).
- Demonstrated ability to influence and consult around all key technical decisions during project delivery.
Benefits:
- A competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
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