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Travel Operations Director

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Travexs Employment Services Platform Full time
Company Overview

Travexs Employment Services is a leading provider of specialized recruitment solutions for the travel and tourism industry across the GCC region. With a deep understanding of the market and extensive network of industry partners, we help connect top talent with exciting career opportunities at premier travel and tourism companies.

About the Role

In this role, you will be responsible for overseeing the day-to-day operations of the agency's travel services, managing a team of travel consultants, and ensuring the delivery of exceptional customer experiences.

Key Responsibilities:
  • Manage and mentor a team of travel consultants, providing guidance, training, and performance feedback.
  • Oversee the processing of complex travel bookings, including flights, accommodations, ground transportation, and related services.
  • Maintain strong relationships with travel suppliers, such as airlines, hotels, and tour operators, to negotiate rates and secure the best deals for clients.
  • Implement operational policies and procedures to enhance efficiency, compliance, and customer satisfaction.
  • Monitor travel data and trends to identify areas for improvement and drive process optimization.
  • Serve as the primary point of contact for high-value clients, addressing their feedback and resolving any issues.
  • Stay up-to-date with industry developments, travel regulations, and emerging technologies to continuously improve the travel services.

Qualifications:
  • Bachelor's degree in tourism, hospitality, or a related field.
  • 5+ years of experience in a travel operations or travel management role, preferably within the Saudi Arabian or GCC market.
  • Proven track record of successfully managing a team of travel professionals.
  • Strong customer service orientation, with the ability to handle complex client requests.
  • Proficient in travel booking systems, data analysis, and reporting.
  • Excellent communication, problem-solving, and organizational skills.
  • Fluency in Arabic and English is required.

If you are a detail-oriented, team-driven individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity.