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Customer Experience Transformation Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

Our Mission

We're on a mission to make the world work better for everyone. We believe in empowering organizations to find smarter, faster, and better ways to work.

Job Requirements

To succeed in this role, you'll need:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.

Customer Service Management Expertise

Proven track record in designing and implementing CSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.

Industry

Public Sector, Telecommunications, Energy, Manufacturing

Domains

Customer Service, Sales Order Management, Field Service, Procure to Pay or Order to Cash.

Leadership Skills

Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.

Technical Skills

Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within FSM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.

Certifications

Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.

Language

Fluent in both Arabic and English.