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Customer Experience Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Tetra Pak Full time

Tetra Pak is committed to making food safe and accessible everywhere. As a Customer Service Representative, you will play a vital role in protecting what's good – protecting food, people, and the planet.

You will be responsible for front office activities related to order management, design handling, supply and demand, and logistics. Your focus will be on customer service excellence, offering quality services with innovative solutions to drive customer satisfaction and improve overall customer experience.

Your Key Roles:
  • Customer care and support
  • Active collaboration with accounts teams
  • Evaluation and optimization of customer-relevant KPIs
  • Presentation of results in regular customer meetings
  • Contribution to monthly rolling forecasts and tool population
  • Improvement of supply chain service levels in packaging and additional materials
  • Optimization of finished goods inventory
  • Digitalization and promotion of self-service tools

We are an equal opportunity employer and value diversity and inclusion.