Help Desk Technician

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time
Overview of Job Requirements

In this position, you'll be working closely with our team at Tabby to deliver top-notch IT support services to our internal users. To succeed, you'll need excellent technical skills, strong communication abilities, and a proactive approach to resolving issues.

Key Responsibilities:
  • Technical Support Delivery:
    • Deliver prompt and effective technical support to our internal users through various communication channels.
    • Work closely with the technical team to resolve complex issues and ensure smooth operations.
  • User Engagement and Support:
    • Engage with users in a professional and courteous manner to understand their needs and resolve their queries efficiently.
    • Guide users in submitting their requests through the ITSM portal and provide regular updates on the status of their tickets.
  • Access and Configuration Services:
    • Configure user access to our internal systems and services securely and efficiently.
    • Assist users with software installation, hardware setup, and troubleshooting efforts.
  • Troubleshooting and Escalation:
    • Diagnose and troubleshoot software and hardware issues remotely using specialized tools.
    • Evaluate complex issues and escalate them to the relevant technical team when necessary.
  • Reporting and Handover:
    • Document tasks completed during each shift accurately.
    • Present end-of-shift reports to highlight resolved issues, ongoing matters, and tasks requiring follow-up from the next shift team member.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Equestrian Club of Riyadh Full time

    We are looking for a highly skilled Help Desk Technician to join our team at the Equestrian Club of Riyadh. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our users, answering queries on basic technical issues, and offering advice to solve them.Your Key TasksRespond to user inquiries and provide technical...


  • Riyadh, Ar Riyāḑ, Saudi Arabia AMICO Group Full time

    **Job Summary:**The AMICO Group is seeking a highly skilled Help Desk Operations Lead to join our team. In this role, you will be responsible for providing first and second-level IT support, maintaining infrastructure, and ensuring system availability. The ideal candidate will have strong problem-solving and communication skills, as well as knowledge of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Salehiya Healthcare Full time

    Job Purpose:At Salehiya Healthcare, we strive to deliver exceptional customer experiences through our high-quality IT services. As a Help Desk Coordinator, you will be responsible for maintaining strong customer relationships and enhancing customer satisfaction by optimizing service systems and procedures.Responsibilities:Assign tasks to team members and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Geidea Group Full time

    The Geidea Group is seeking an experienced Regional Service Desk Lead to join our team. Key responsibilities include:Leading a team of Service Desk professionals to deliver high-quality support to end-users.Developing and implementing policies and procedures to improve service efficiency and effectiveness.Liaising with vendors to procure new technologies and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alajmi Company Full time

    Job Title: Technical Support SpecialistJob Type: Full-timeSalary: Competitive salary packageBenefits: Comprehensive benefits package including health insurance, retirement plan, and paid time offQualifications: Diploma or above in Computer Science and at least 2 years of experience in a similar roleExperience: At least 2 years of experience in a similar...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia - Full time

    Job SummaryTamheer – Service ManagementJob DetailsWe are looking for a highly skilled Technical Service Desk Analyst to join our service management team. In this role, you will be responsible for providing technical support to our users, troubleshooting issues, and escalating complex problems to senior technicians.Responsibilities:Respond to user inquiries...

  • Help Desk

    1 week ago


    Riyadh, Ar Riyāḑ, Saudi Arabia SWATX Full time

    Technical Support:Providing first-line technical assistance to end-users for hardware, software, and network issuesTroubleshooting and resolving technical problems via phone, email, or in personWalking users through problem-solving stepsEscalating complex issues to higher-level support teamsMaintaining a log of support requests and resolutionsSystem...

  • Help Desk

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Salehiya Healthcare Full time

    Salehiya started commercial activities in 1964 as a specialized healthcare company. It is one of the leading Saudi Arabian companies in distributing pharmaceuticals, medical and laboratory equipment, diagnostics, medical disposables, and hospital and consumer supplies. The company kept pace with the rapid development of the health sector in Saudi Arabia and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia AL-AYUNI Investment and Contracting Company Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist II to join our team at AL-AYUNI Investment and Contracting Company. As a Technical Support Specialist II, you will be responsible for providing technical assistance to IT users, resolving hardware and software issues, and collaborating with other IT teams to resolve complex...

  • Help Desk Agent

    1 week ago


    Riyadh, Ar Riyāḑ, Saudi Arabia AtkinsRéalis Full time

    Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Provide prompt resolution to customer inquiries by providing appropriate and accurate information.Accurately document and update records in required...

  • Help Desk Agent

    5 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full time

    We are looking for a highly skilled Call Center Agent to join our team at Perfect Presentation (2P) in Riyadh, Saudi Arabia.About the OpportunityThis is an excellent opportunity to deliver exceptional customer service, handle customer inquiries, and resolve issues in a professional and courteous manner.Responsibilities:Answer inbound calls and respond to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Equestrian Club of Riyadh Full time

    Join to apply for the IT - Tamheer Trainee role at Jockey Club of Saudi Arabia (JCSA).Develop functional and reliable network and infrastructure solutions using various languages, tools, techniques, and approaches. You should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you're also passionate...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Global Al Saqib Recruitment Group Full time

    About Global Al Saqib Recruitment GroupWe are a leading recruitment agency based in Riyadh, Saudi Arabia. Our team of experts helps clients find top talent for various industrial positions.Vacant posts in our latest job opening include:CP TesterElectrical TechnicianCP TechnicianInstrument TechnicianThese positions require candidates with Matric,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alajmi Company Full time

    Job Summary:We are looking for a skilled IT Help Desk Technician to join our Alajmi Company team. The successful candidate will be responsible for providing technical support and assistance to employees and customers who encounter information technology problems.Key Responsibilities:Identify and troubleshoot information technology problemsProvide technical...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ekar Full time

    eKar is a leading provider of fleet management solutions, and we are seeking an experienced Fleet Support Engineer to join our team. As a Fleet Support Engineer, you will play a critical role in ensuring the smooth operation of our fleet management systems.About the RoleThis is a full-time position that requires a strong understanding of fleet management...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Data Center Technician (Saudi National Only)AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Data Center Technician (Saudi National Only)AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Data Center Technician (Saudi National Only)AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Data Services Saudi Arabia Limited One Person Company - H12 Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....


  • Riyadh, Ar Riyāḑ, Saudi Arabia Syarah Full time

    Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing,...