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Front Desk Operations Coordinator

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia StellaStays Inc. Full time

Stella Stays Inc. is a leader in the hospitality industry, providing modern living spaces across MENA that are seamlessly bookable online.

We're seeking a highly organized and detail-oriented individual to join our team as a Front Desk Operations Coordinator in Riyadh.

Responsibilities:
  • Conduct daily property readiness inspections to ensure exceptional guest experiences.
  • Maintain inventory management and stock levels to meet operational needs.
  • Supervise the maintenance and cleaning teams to ensure efficient scheduling and high-quality work.
  • Promptly coordinate repairs and maintenance tasks to minimize disruptions.
  • Prepare and adhere to regular reports on property operations and guest feedback.
  • Ensure compliance with quality assurance standards and documentation requirements.
  • Respond promptly to guest requests, ensuring their needs are met.
  • Handle add-on service requests and coordinate with relevant providers.
  • Source and manage reliable vendors, negotiating favorable contracts.
Requirements

The ideal candidate should possess:

  • Bachelor's degree in Hospitality Management or a related field.
  • Proven experience in Operations and Front Desk management.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficient in using property management systems.
  • Ability to work independently and make sound decisions.