Global Customer Support Leader

6 days ago


AlQassim Province, Saudi Arabia ITH Icoserve Full time

At Ith Icoserve, we pride ourselves on being at the forefront of innovation, consistently pushing the boundaries of what is possible in medical technology. As a Service Excellence Manager in the Middle East, you will play a pivotal role in elevating our customer experience standards, driving exceptional service delivery, and building long-lasting relationships with our clients.

Your key responsibilities will include:

  • Developing and implementing strategies to improve customer satisfaction, retention, and loyalty.
  • Leading cross-functional teams to design and execute process improvements, focusing on operational efficiency and quality enhancement.
  • Collaborating with internal stakeholders to align customer objectives with business targets, ensuring seamless integration of service initiatives.
  • Fostering a culture of continuous learning and improvement, encouraging employees to share best practices and innovative ideas.
  • Mentoring and developing staff members to enhance their skills and expertise, promoting career growth and advancement.
  • Conducting regular customer satisfaction surveys and analyzing feedback to identify areas for improvement.
  • Establishing and maintaining effective communication channels with customers, ensuring prompt issue resolution and proactive problem prevention.

If you are an experienced professional with a passion for delivering exceptional customer service and driving organizational excellence, we encourage you to explore this exciting opportunity and join our dynamic team.



  • Al-Qassim Province, Saudi Arabia ITH Icoserve Full time

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...


  • Al-Qassim Province, Saudi Arabia ITH Icoserve Full time

    We are ITH Icoserve, a leader in medical technology. Our team of Healthineers is dedicated to creating better outcomes and experiences for patients worldwide. We push the boundaries of innovation to pioneer breakthroughs in healthcare.As a Regional Customer Service Manager, you will play a crucial role in managing customer service in your assigned regional...


  • Al-Qassim Province, Saudi Arabia PepsiCo Deutschland GmbH Full time

    The PepsiCo DifferenceWe are a company that truly cares about our people, our customers, and the environment. Our goal is to be the global leader in beverages and convenient foods by winning with PepsiCo Positive (pep+).We believe in creating a workplace culture that is inclusive, respectful, and supportive of all employees. At PepsiCo, we strive to foster a...


  • Al-Qassim Province, Saudi Arabia ITH Icoserve Full time

    Ith Icoserve's commitment to innovation and excellence drives us to deliver cutting-edge solutions that transform patient care. As a Global Customer Support Leader, you will be responsible for ensuring seamless customer experiences across diverse regions.Your primary focus will be on managing customer service in your designated region, fostering strong...


  • Al-Qassim Province, Saudi Arabia Siemens Mobility Full time

    Role OverviewWe are seeking an experienced Commercial Sales Manager to join our team in Riyadh, Saudi Arabia. As a key member of our SI Building business, you will be responsible for driving commercial activities and developing business strategies that drive growth and revenue.Your Key ResponsibilitiesDevelop and execute financial and commercial plans to...


  • Al-Qassim Province, Saudi Arabia Maaden Saudi Arabian Mining Company Full time

    Job OverviewWe are seeking an experienced Administrative Support Specialist to join our team at Maaden Saudi Arabian Mining Company. The successful candidate will be responsible for providing administrative support to departmental staff, ensuring the efficient operation of the organization.The ideal candidate will have a proven track record of providing...


  • Al-Qassim Province, Saudi Arabia PepsiCo Deutschland GmbH Full time

    Welcome to PepsiCoWe are a dynamic and innovative company that strives to create a better world for generations to come. Our vision is to be the global leader in beverages and convenient foods by winning with PepsiCo Positive (pep+).We believe in fostering a culture of diversity, equity, and inclusion, where everyone has a voice and can thrive. At PepsiCo,...

  • Account Manager

    2 days ago


    Al-Qassim Province, Saudi Arabia PepsiCo Deutschland GmbH Full time

    About UsPepsiCo Deutschland GmbH is a leading player in the beverage and convenient foods industry, with a diverse portfolio of brands that cater to the changing needs of consumers.We are committed to creating a sustainable future, reducing waste, and promoting healthy living through our products and practices.Our VisionTo be the global leader in beverages...

  • Sales Director

    2 days ago


    Al-Qassim Province, Saudi Arabia PepsiCo Full time

    We are PepsiCo, a global leader in the beverage and convenient foods industry.Job OverviewThis role is responsible for ensuring all sales targets are met within the designated area. The ideal candidate will have 3-6 years of sales experience in FMCG and possess strong communication skills, both written and verbal.Key ResponsibilitiesSupervise sales teams to...

  • Retail Manager

    2 days ago


    Al-Qassim Province, Saudi Arabia PepsiCo Full time

    PepsiCo is a global leader in the food and beverage industry, with a diverse portfolio of iconic brands including LAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and many more.About the Role:This role involves supervising a team of sales representatives to achieve sales targets and drive business growth. You will be responsible for developing and...


  • Al-Qassim Province, Saudi Arabia ITH Icoserve Full time

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...

  • Commercial Leader

    2 days ago


    Al-Qassim Province, Saudi Arabia PepsiCo Full time

    We're part of PepsiCo, a leading food and beverage company that generates over $79 billion in revenue annually. Our extensive portfolio includes beloved brands such as LAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and many more.Join Us:As a Sales Supervisor with PepsiCo, you will be responsible for driving sales growth in your designated area. You...


  • Al-Qassim Province, Saudi Arabia Siemens Mobility Full time

    Siemens Mobility, a global leader in transportation systems, is seeking a seasoned professional to serve as Product Manager Mobility Software.About the OpportunityThis role involves developing strategic partnerships with Saudi customers and collaborating with Siemens colleagues from HQ to enhance our software portfolio.The ideal candidate will possess strong...

  • Sales Director

    2 days ago


    Al-Qassim Province, Saudi Arabia PepsiCo Full time

    We Are PepsiCoPepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. Our diverse beverage and convenient foods portfolio includes iconic brands such as LAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more.Our VisionAt PepsiCo, we strive to Be the Global Leader in...


  • Al-Qassim Province, Saudi Arabia PepsiCo Deutschland GmbH Full time

    About PepsiCoPepsiCo Deutschland GmbH is a global leader in the beverage and snack food industry, operating in over 200 countries worldwide. Our portfolio includes iconic brands such as Pepsi, Lay's, Doritos, Gatorade, and Quaker Oats, among others.We are committed to delivering exceptional customer experiences while fostering a culture of innovation,...


  • Al-Qassim Province, Saudi Arabia ITH Icoserve Full time

    ResponsibilitiesThis role is responsible for:Managing customer relationships and resolving issuesDeveloping and implementing customer service strategiesLeading a team of customer service representativesCollaborating with sales and marketing teams to understand customer needsIdentifying opportunities for cost savings and improving operational efficiencyKey...


  • Al-Qassim Province, Saudi Arabia ITH Icoserve Full time

    Company OverviewSiemens Healthineers is a global leader in medical technology, committed to pioneering breakthroughs in healthcare. Our mission is to provide innovative solutions that improve patient outcomes and experiences.We have a diverse team of over 71,000 Healthineers working in more than 70 countries around the world.We believe in creating a...


  • Al-Qassim Province, Saudi Arabia Maaden Saudi Arabian Mining Company Full time

    RequirementsEducation: Diploma education followed by 2 years clerical and secretarial training.Experience: 2+ years of experience in specialized clerical/secretarial and general administration work in a large-scale industrial or manufacturing environment.Skills: Proven ability to multi-task and prioritize daily activities, attention to detail and accuracy,...


  • Al-Qassim Province, Saudi Arabia Fluke Corporation Full time

    Job SummaryThe Saudi Arabia Technical Sales Manager - Fluke Networks is a vital role responsible for driving revenue growth, identifying new business opportunities, and promoting Fluke's New Product Introductions (NPIs) across an assigned territory in the EMEA region. Reporting to the MEAT & CIS Sales Manager, this role is accountable for achieving assigned...


  • Al-Qassim Province, Saudi Arabia Siemens Mobility Full time

    Siemens is a world leader in developing and producing advanced engineering technologies. We are seeking a highly motivated and experienced Sales Engineer to join our team in Saudi Arabia.As a Sales Engineer, you will be responsible for driving sales growth in the electrical infrastructure market, including establishing and maintaining customer relationships,...