Operational Logistics Coordinator
1 week ago
As a key member of the Alturki Holding team, the Operational Logistics Coordinator will be responsible for overseeing the day-to-day operations of the company's logistics and transportation functions.
Key Responsibilities:- Ensure exceptional client satisfaction with Alturki Holding's logistics services.
- Develop and implement strategies to optimize staffing and fleet levels to meet customer demand.
- Manage the registration and tracking of drivers and vehicle usage through the TAMM system.
- Coordinate the dispatch of drivers and handle special requests in a timely and efficient manner.
- Conduct regular inspections of vehicles to ensure operational readiness.
- Provide coaching and guidance to cleaning and limousine staff to ensure high standards of service.
- Monitor and address all correspondence related to logistics, vehicle maintenance, and quality standards to ensure prompt and effective resolution.
- Handle customer requests for oil services, maintenance, and other logistical needs, directing them to the appropriate department.
- Coordinate with logistics and customers for yearly MVPI and reimbursement, as well as direct communication with Hemaya Logistics Services for accident and breakdown vehicle collection.
- Manage accident disputes by creating requests in the ERP system and sharing accident documents with the workshop for replacement or maintenance purposes.
- Pursue correspondence with customers for misuse approval and discounts.
- Prepare international vehicle permissions through Tamm and correspond with GRO to acquire permits from Moroor.
- Review traffic violation lists shared with accounts for invoicing and notify customers.
- Coordinate between customers, fleet, and admin for disputed and wrong violations.
- Calculate and share early termination penalties with customers for approval, if applicable.
- Monitor replacement pool vehicles to ensure optimal utilization.
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