Operational Logistics Coordinator

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Alturki Holding Full time
Main Job Purpose:

As a key member of the Alturki Holding team, the Operational Logistics Coordinator will be responsible for overseeing the day-to-day operations of the company's logistics and transportation functions.

Key Responsibilities:
  1. Ensure exceptional client satisfaction with Alturki Holding's logistics services.
  2. Develop and implement strategies to optimize staffing and fleet levels to meet customer demand.
  3. Manage the registration and tracking of drivers and vehicle usage through the TAMM system.
  4. Coordinate the dispatch of drivers and handle special requests in a timely and efficient manner.
  5. Conduct regular inspections of vehicles to ensure operational readiness.
  6. Provide coaching and guidance to cleaning and limousine staff to ensure high standards of service.
  7. Monitor and address all correspondence related to logistics, vehicle maintenance, and quality standards to ensure prompt and effective resolution.
  8. Handle customer requests for oil services, maintenance, and other logistical needs, directing them to the appropriate department.
  9. Coordinate with logistics and customers for yearly MVPI and reimbursement, as well as direct communication with Hemaya Logistics Services for accident and breakdown vehicle collection.
  10. Manage accident disputes by creating requests in the ERP system and sharing accident documents with the workshop for replacement or maintenance purposes.
  11. Pursue correspondence with customers for misuse approval and discounts.
  12. Prepare international vehicle permissions through Tamm and correspond with GRO to acquire permits from Moroor.
  13. Review traffic violation lists shared with accounts for invoicing and notify customers.
  14. Coordinate between customers, fleet, and admin for disputed and wrong violations.
  15. Calculate and share early termination penalties with customers for approval, if applicable.
  16. Monitor replacement pool vehicles to ensure optimal utilization.


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