Business Development Officer
6 days ago
Alturki Holding is a leading company in the industry, committed to providing exceptional service and support to our clients.
Why Work with Us?- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Competitive salary and benefits package.
- Client Satisfaction: Ensure that clients receive exceptional service and support from Diriyah operations team.
- Staffing and Fleet Management: Coordinate with HR and logistics teams to ensure adequate staffing levels and fleet availability to meet customer demands.
- TAMM System Management: Register drivers in TAMM system and track vehicle usage to optimize operational efficiency.
- Dispatch and Coordination: Dispatch drivers and coordinate special requests to ensure timely delivery of services.
- Vehicle Maintenance: Inspect vehicles for operational readiness and ensure they are properly maintained to prevent breakdowns.
- Cleaning and Limo Staff Coaching: Coach and monitor cleaning and limo staff to maintain high standards of quality and customer satisfaction.
- Customer Correspondence: Handle all external and internal correspondence related to departmental functions, vehicle maintenance, service, and quality standards.
- Customer Requests: Handle all customer requests, including Oil Service requests, maintenance requests, and updates to internal systems.
- Logistics and Customer Coordination: Coordinate with Logistics and customers for yearly MVPI and reimbursement if MVPI is performed by the user themselves.
- Accident and Breakdown Vehicle Collection: Communicate with Hemaya Logistics Services for accident and breakdown vehicle collection.
- Accident Disputes: Handle accident disputes by creating requests in ERP and sharing accident documents with the workshop.
- Correspondence with Customers: Pursue correspondence with customers for misuse approval and discounts.
- International Vehicle Permissions: Prepare international vehicle permissions from TAMM and for commercial units' correspondence with GRO to acquire permits from Moroor.
- Traffic Violations: Review traffic violation lists shared with accounts for invoicing and coordinators to notify customers.
- Disputed and Wrong Violations: Coordinate between customers, fleet, and admin for any disputed and wrong violations.
- Early Termination Penalties: If the contract is valid, calculate and share early termination penalties with customers for approval.
- Pool Vehicles: Monitor replacement pool vehicles.
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