Customer Success Consultant
6 days ago
About the Job:
We are seeking a highly motivated Customer Success Consultant to join our team in Riyadh, Saudi Arabia. As a Customer Success Consultant, you will be responsible for selling the entire Customer Experience Services portfolio to our Major Accounts in Saudi Arabia based in Riyadh.
Key Responsibilities:
- Develop and execute services sales strategies for assigned customers.
- Drive sales of new services within customers, driving programs, service product launches, and best-practices; liaise with management on clients' side.
- Forecast and report business, build pipeline for the future.
- Publish service responses for Request for Proposals (RFP) and new service bids or proposals.
- Closely cooperate as part of the account team(s) and with other departments both at internal market and abroad (technical department, marketing department, vertical teams).
- Cooperate with Cisco Partners.
- Ensure that customer support is addressed as per the agreed-upon Service Level and ensure that all required teams are aligned to reach and maintain customer satisfaction.
About Cisco:
We are a dynamic and innovative company, committed to helping our customers succeed in a rapidly changing world. We offer a wide range of products and services that enable our customers to achieve their goals, while also providing a positive impact on society.
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