Customer Success Consultant

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full time

About the Job:

We are seeking a highly motivated Customer Success Consultant to join our team in Riyadh, Saudi Arabia. As a Customer Success Consultant, you will be responsible for selling the entire Customer Experience Services portfolio to our Major Accounts in Saudi Arabia based in Riyadh.

Key Responsibilities:

  1. Develop and execute services sales strategies for assigned customers.
  2. Drive sales of new services within customers, driving programs, service product launches, and best-practices; liaise with management on clients' side.
  3. Forecast and report business, build pipeline for the future.
  4. Publish service responses for Request for Proposals (RFP) and new service bids or proposals.
  5. Closely cooperate as part of the account team(s) and with other departments both at internal market and abroad (technical department, marketing department, vertical teams).
  6. Cooperate with Cisco Partners.
  7. Ensure that customer support is addressed as per the agreed-upon Service Level and ensure that all required teams are aligned to reach and maintain customer satisfaction.

About Cisco:

We are a dynamic and innovative company, committed to helping our customers succeed in a rapidly changing world. We offer a wide range of products and services that enable our customers to achieve their goals, while also providing a positive impact on society.



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