Customer Success Account Mgmt

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Microsoft Full time

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As a Customer Success Account Management (CSAM) Manager, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth

This role has direct people management responsibility for CSAM's, has overall accountability for their team's end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.

Responsibilities

  • Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
  • Customer Success leadership – Customer Strategy and Growth – You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
  • You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
  • Customer Success Leadership and Consumption Leadership – You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
  • Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan, and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  • Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
  • You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.

Qualifications

Required Qualifications (RQs)
  • Bachelor's Degree in Computer Science, Business or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
    • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
    • Or equivalent experience
  • Bachelor's Degree in Computer Science, Business or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
    • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
    • OR equivalent experience
  • 5+ years relevant work experience within customer industry
  • 3+ year(s) people management experience
  • 3+ year(s) experience managing a consumption portfolio
    • Project Management Institute (PMI) or equivalent Project Management certification
    • Prosci or equivalent certification

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

#J-18808-Ljbffr

  • Customer Success Account Mgmt

    8 minutes ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their...

  • Customer Success Strategist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full time

    Transform Business Outcomes with PromappNavigating the digital transformation journey can be complex and overwhelming. At Promapp, we empower organizations to streamline their processes, optimize performance, and drive growth.As a Customer Success Strategist, you will play a pivotal role in helping our clients achieve their business objectives by...

  • Customer Success Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Recorded Future Full time

    As aCustomer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for driving product usage and adoption,...

  • Customer Success Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Nutanix Full time

    About the JobWe are seeking a Senior Technical Relationship Manager to join our team in Riyadh, Saudi Arabia. As a key member of our team, you will be responsible for building and maintaining strong relationships with assigned customer accounts, driving satisfaction and adoption of our solutions.Main ResponsibilitiesBuilding and maintaining relationships...

  • Customer Success Manager

    8 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full time

    Customer Success ManagerLocation: Riyadh, Riyadh Province, Saudi ArabiaJob DescriptionProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+...

  • Customer Success Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tempo Software Full time

    7+ years experience in B2B SaaS within Customer Success, Account Management, and/or Management Consulting.Experience overseeing 5M+ ARR book of business including direct responsibility for customer churn, product usage/utilization, renewal, health, and satisfaction.Has managed enterprise requests for proposals (RFP) for 1000+ user accounts including working...

  • Customer Success Strategist

    3 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full time

    About the RoleWe are seeking a skilled Customer Success Strategist to join our team at Unifonic Inc. In this role, you will be responsible for building trusted advisor relationships with high-value customers and guiding them in maximizing the value of our platform.Key Responsibilities:Strategic Planning: Work closely with customers and internal teams to...

  • Global Customer Success Expert

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Recorded Future Full time

    Key ResponsibilitiesAs a Global Customer Success Expert, you will be responsible for maintaining a rapidly growing client portfolio and ensuring our users get the most value out of our products and services. You'll drive product usage and adoption, facilitate account growth/retention via tailored success plans, and leverage your prior experience in customer...

  • Customer Success Portfolio Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Microsoft Full time

    OverviewMicrosoft's Customer Experience & Success (CE&S) organization empowers customers to accelerate business value through differentiated customer experiences. As a key member of this team, you will play a vital role in driving customer success through leadership and strategic planning.About the RoleThis is an exciting opportunity to lead a...

  • Customer Success Strategist

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Adobe Full time

    We're seeking a Customer Success Strategist to join our team in Riyadh, where you'll be responsible for driving customer success and delivering exceptional support services to our Ultimate Support plan customers. As a key member of our team, you will work closely with our Technical Account Manager to ensure a seamless customer experience from day one.Your...

  • Customer Success Executive

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alahad Recruitment Group Full time

    We are seeking a highly motivated Customer Success Executive to join our team at Alahad Recruitment Group. In this role, you will be responsible for managing customer relationships, identifying new business opportunities, and driving revenue growth.Your Key Responsibilities:Manage all activities and coordinate between the Company and our service provider...

  • Customer Success Supervisor

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full time

    We are looking for a Customer Success Supervisor to lead a team of specialists in ensuring outstanding client experiences. In this role, you will oversee customer onboarding, engagement, and retention efforts while proactively solving challenges and optimizing customer satisfaction. You will act as a key link between customers and internal teams, ensuring...

  • Customer Success Advisor

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full time

    About the RoleWe are seeking an experienced Customer Success Advisor to join our team at SAP SE. In this role, you will play a critical part in maximizing customer lifetime value by delivering solution area expertise to customer executives.As a trusted advisor, you will build deep executive relationships and earn trusted advisor status with customers. You...

  • Customer Success Leader

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Midis Group Kuwait Full time

    Job DescriptionThe Senior Account Manager is accountable for managing a portfolio of accounts and promoting the company and its respective products/services through well-defined account management strategies and sound partnerships with existing/potential customers. S/He works towards optimizing sales volumes and champions marketing programs and activities in...

  • Customer Success Team Lead

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full time

    At Dafater, we are looking for a highly skilled Customer Success Team Lead to join our team. As a key member of our customer success department, you will be responsible for leading a team of specialists in ensuring outstanding client experiences.Job Description:Oversee and guide a team of Customer Success Specialists to ensure the delivery of exceptional...

  • Customer Success Director

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full time

    Key ResponsibilitiesThe Account Executive - Services will be responsible for:Providing leadership in the customer account with respect to Cisco Services and driving the execution of customer/partner facing activities to conclusion in a quality, timely, and appropriate manner.Developing a deep understanding of the customer's business dynamics, identifying...

  • Head of Customer Success Leadership

    3 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAP - Germany Full time

    Job DescriptionAs a Managing Partner at SAP - Germany, you will be responsible for developing and executing strategies to drive growth and customer satisfaction. You will work closely with cross-functional teams to identify opportunities and deliver tailored solutions that meet the unique needs of our customers.Develop Strategic Initiatives: Create and...

  • Sales and Customer Success Professional

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Recorded Future Full time

    We are seeking a highly motivated individual to join our team as an Associate Account Director at Recorded Future.About the Role:You will be responsible for supporting the growth of our customer base by assisting in account management and business development efforts.This is an exciting opportunity for someone looking to start their career in sales and...

  • Customer Success Specialist Lead

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent 360 ME Full time

    About Us:Talent 360 ME is a B2B Fin-Tech company transforming expense management for businesses in the region. We empower companies with innovative tools to simplify finance management.The Role:This position focuses on supporting customer onboarding, adoption, and satisfaction as the first point of contact. The Customer Success Specialist works closely with...

  • Customer Success Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems KSA Full time

    About the RoleWe are seeking a highly skilled Senior Sales Account Manager to join our team at Giza Systems KSA. As a key member of our sales team, you will be responsible for driving business growth and revenue expansion across designated territories and accounts.Main Responsibilities:Develop and execute sales strategies to achieve targets and drive...