Manager - Customer Loyalty and Retention

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Air Full time
About the Job Description

This role involves taking full ownership of the loyalty product lifecycle, from concept to launch. The goal is to create impactful, personalized experiences that drive customer retention and deepen brand loyalty.

You will collaborate with diverse teams to bring your ideas to life and develop loyalty features that are engaging, seamless, and innovative.

The key performance metrics will be tracked and data insights leveraged to refine and optimize the product, ensuring it stays relevant and effective in an ever-changing market.

Emerging technologies like AI-driven personalization, digital wallets, and blockchain will be explored to keep our loyalty solutions at the forefront of innovation.

Key Areas of Responsibility:

  • Developing and refining loyalty features.
  • Leading Business Acceptance Testing.
  • Tracking key performance metrics.
  • Leveraging data insights.

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