Customer Engagement and Retention Expert
6 days ago
We are seeking an exceptional professional to drive the development and execution of a robust loyalty strategy for our payment solution client. This role requires a unique blend of strategic vision, project management excellence, and deep expertise in loyalty program management to enhance customer retention and business performance.
About the Job- Lead the development and execution of a comprehensive loyalty strategy, ensuring alignment with the bank's overall business objectives.
- Oversee the planning, implementation, and monitoring of various loyalty programs and initiatives, ensuring their effectiveness and alignment with customer needs and business goals.
- Benchmark the strengths and weaknesses of the bank's loyalty offering against local, regional, and global competitors.
- Build business cases for specific loyalty campaigns, ensuring alignment with existing program structures and revenue growth objectives.
- Lead and manage complex loyalty projects, including pan-bank loyalty initiatives, from conception to execution.
- Design and maintain a tracker to monitor all initiatives, campaigns, and key performance indicators (KPIs).
- Develop a manual/toolkit that includes client-specific processes related to the loyalty platform, such as campaign initiation and technical support procedures.
- Manage relationships with internal and external technical and operational teams, ensuring seamless execution of campaigns and issue resolution using the Mastercard Rewards System.
-
Retention and Engagement Expert
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Restore Talent Full timeJob Overview:Restore Talent is seeking an experienced Retention and Engagement Expert to develop and execute effective customer relationship management strategies in KSA. The ideal candidate will leverage data analysis and CRM tools to drive customer engagement, retention, and sales growth.Main Responsibilities:Develop and execute CRM strategies that foster...
-
Healthcare Engagement and Retention Expert
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Merck Kgaa, Darmstadt, Germany Full timeAbout the OpportunityWe are seeking a highly motivated and skilled individual to join our team as a Digital Product Specialist. In this role, you will be responsible for leading the development and implementation of quarterly omnichannel customer plans (OCCP) in collaboration with your Line manager.Your Key ResponsibilitiesYou will conduct promotional calls...
-
Customer Engagement Expert
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full timeWe are seeking a Customer Engagement Expert to join our team at Alnafitha IT. As a key member of our operations department, you will be responsible for engaging directly with customers to resolve outstanding debts and improve customer satisfaction.About the RoleThis position requires strong negotiation skills, attention to detail, and excellent communication...
-
Customer Engagement Manager
13 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full timeAbout the RoleThe CRM & Loyalty Manager will play a pivotal role in driving customer engagement initiatives for Independent Food Company. This position focuses on enhancing customer retention, increasing repeat visits, and growing brand loyalty across multiple restaurants.Key ResponsibilitiesDevelop a comprehensive CRM strategy tailored to Independent Food...
-
Customer Success and Retention Manager
5 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeCustomer Success and Retention ManagerWe are seeking a Customer Success and Retention Manager to join our team. As a customer success manager, you will be responsible for ensuring that our customers are satisfied with our products and services.The ideal candidate should have a passion for delivering exceptional customer experiences, and be able to develop...
-
Client Retention Specialist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full timeWe are seeking a highly skilled Client Retention Specialist to join our team and lead our efforts in ensuring customer satisfaction and retention.**Job Responsibilities:**Track customer health metrics and ensure proactive engagement to minimize churn.Implement strategies to improve retention and customer satisfaction.Monitor and enhance customer onboarding...
-
Manager - Customer Loyalty and Retention
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Air Full timeAbout the Job DescriptionThis role involves taking full ownership of the loyalty product lifecycle, from concept to launch. The goal is to create impactful, personalized experiences that drive customer retention and deepen brand loyalty.You will collaborate with diverse teams to bring your ideas to life and develop loyalty features that are engaging,...
-
Sales and Retention Expert
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SHAHEN Full timeResponsibilitiesCommunicate effectively with customers via phone, email, and chat to understand their needs and preferences.Provide knowledgeable answers to questions about products, pricing, and availability, ensuring seamless customer experiences.Work collaboratively with internal departments to meet customer needs, resolving any issues that may...
-
Customer Engagement Specialist
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia afuturewithus Full timeAbout a Future with UsWe're committed to enriching the lives and aspirations of our customers each and every day through our values of respect, excellence, collaboration, and integrity.As a Crm Marketing Manager, you'll play a pivotal role in developing a long-term vision for new products and building roadmaps to achieve success. You'll also exhibit a...
-
Account Growth and Retention Expert
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SiFi - Simplified Financial Solutions Company Full timeCustomer Success RoleThis role focuses on supporting customer onboarding, adoption, and satisfaction. The Customer Success Specialist will work closely with cross-functional teams to ensure seamless customer experiences.Main Goals:Enhance customer satisfaction and loyalty.Improve customer retention rates.Drive customer adoption and usage of our financial...
-
Customer Engagement Expert
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Soum Full timeAbout SoumOur PlatformWe're a leading marketplace in the MENA region, offering a seamless online shopping experience for consumers and sellers. Our platform enables users to buy and sell a wide range of products, from second-hand electronics to used cars and collectibles.Job SummaryWe're hiring a skilled Relationship Manager to join our team, responsible for...
-
User Engagement Expert
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia BIGO Full timeOur Vision:BIGO aims to revolutionize the live-streaming industry by delivering exceptional user experiences, fostering a sense of community, and providing unparalleled entertainment options. As a Business Development Specialist, you will play a pivotal role in achieving this vision by driving user growth, engagement, and retention.You will be responsible...
-
AWS Expert Engagement Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeAWS Expert Engagement ManagerThe Amazon Web Services Professional Services organization is seeking an experienced AWS Expert Engagement Manager to join our team. In this role, you will lead the delivery of complex cloud solution projects and work closely with customers to ensure successful implementations of AWS-based solutions.You will apply your technical...
-
Client Retention and Growth Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Labiba for Artificial Intelligence Ltd. Full timeAbout the RoleLabiba for Artificial Intelligence Ltd. is seeking a highly skilled Client Retention and Growth Manager to join our team. In this role, you will play a critical part in maintaining strong relationships with our clients and driving business growth through innovative solutions.The successful candidate will have excellent analytical,...
-
Customer Acquisition and Retention Expert
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Talent 360 ME Full timeAbout Us:Talent 360 is a dynamic B2B Fin-Tech company that is dedicated to simplifying expense management for businesses in Saudi Arabia.As a licensed EMI from the Saudi Central Bank, we provide innovative tools to streamline finance management and empower companies to drive revenue growth.The Enterprise Sales Manager will be responsible for managing the...
-
Customer Experience Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full timeAbout the RoleWe are seeking a skilled Customer Experience Manager to lead our team of specialists in delivering exceptional client experiences. In this role, you will oversee customer onboarding, engagement, and retention efforts while proactively addressing challenges and optimizing customer satisfaction.Key Responsibilities:Oversight and guidance of a...
-
Customer Engagement Coordinator
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia dozan Full timeWe are seeking a dedicated Customer Engagement Coordinator to support our team in delivering exceptional service to our clients. In this role, you will be responsible for assisting in the development of client engagement strategies, coordinating communication, and supporting project management tasks.Key Responsibilities:Assist in developing and implementing...
-
Customer Engagement Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Madi Intl Full timeJob DescriptionMadi Intl is hiring a Customer Engagement Specialist to work in our Consumer Products Division (CPD) in Jeddah, Saudi Arabia. As a specialist, you will be responsible for engaging with customers, promoting our beauty products, and driving sales.Key Responsibilities:Promote and demonstrate CPD products to customers in stores, salons, and...
-
Customer Engagement Specialist
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags مدينة القدية Full timeWe are looking for a highly motivated Customer Engagement Specialist to enhance the overall guest experience at Six Flags مدينة القدية. As a key member of our team, you will play a vital role in driving sales and providing exceptional customer service.About the Role:This role involves actively engaging with guests, showcasing our products, and...
-
Guest Engagement Coordinator
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full timeKey ResponsibilitiesThe Guest Engagement Coordinator will be responsible for coordinating the development and implementation of CRM strategies aimed at improving guest engagement, retention, and loyalty.Main ResponsibilitiesCoordinate the development and implementation of CRM strategies designed to improve guest experiences across digital, in-park, and...