Customer Success Lead

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia SAS Full time
Job Description

The Customer Success team at SAS is looking for a Sr. Customer Success Manager to play a key role in driving customer satisfaction and growth. As a senior member of the team, you will be responsible for developing and executing customer success strategies, working closely with cross-functional teams to ensure seamless delivery of our software solutions.

Key responsibilities include serving as the primary point of contact for customers, defining customer success plans, and monitoring progress through key metrics. You will also work collaboratively with other stakeholders to develop comprehensive adoption plans, leveraging your technical expertise to drive business outcomes.

To thrive in this role, you should possess a strong background in the technology industry, preferably in a similar role, with excellent communication and interpersonal skills. Knowledge of Data Management, Analytics, and AI is highly desirable, and fluency in English and Arabic is essential.



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