Customer Experience Director

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia NEOM STAFFCO Full time

Role Description:

The Customer Experience Director at NEOM STAFFCO drives exceptional guest experiences in our fine dining restaurant by leading a high-performing team and fostering a culture of excellence. This role requires outstanding leadership, communication, and problem-solving skills to deliver seamless service, train staff, and maintain high hospitality standards.

Key Performance Indicators:

  • Lead and develop a skilled team of waitstaff to deliver memorable guest experiences.
  • Take ownership of resolving guest complaints and concerns in a professional manner.
  • Cultivate strong relationships with kitchen and bar teams to ensure seamless collaboration.
  • Maintain accurate records of guest feedback and suggestions.
  • Stay up-to-date with industry trends and best practices to continually improve service delivery.
  • Foster a culture of respect, inclusivity, and open communication within the team.

Essential Requirements:

  • Demonstrated leadership and teamwork experience in a similar setting, preferably in luxury hotels or fine dining restaurants.
  • Outstanding communication and interpersonal skills.
  • Knowledge of food and beverage service standards.
  • Ability to multitask, problem-solve, and adapt to dynamic situations.
  • Fluency in English; Arabic is beneficial.


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