Hospitality Experience Manager

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh RDC Hotel & Convention Center Full time

Crowne Plaza Riyadh RDC Hotel & Convention Center seeks a motivated and experienced Hospitality Experience Manager to lead its front desk team.

Job Summary:

The ideal candidate will possess strong leadership, communication, and customer service skills, with a passion for delivering exceptional guest experiences.

Main Responsibilities:

  1. Supervise the front desk team to ensure seamless check-in/check-out processes and maintain high standards of service.
  2. Develop and implement effective strategies to improve guest satisfaction and loyalty.
  3. Maintain proactive communication with guests to anticipate their needs and exceed expectations.
  4. Collaborate closely with other departments to ensure a cohesive guest experience.
  5. Collect and review guest feedback to identify areas for improvement and implement corrective actions.
  6. Provide coaching and training to front desk team members to enhance their skills and performance.

Requirements:

  1. Minimum 2-3 years of experience in a hospitality setting, with at least 1 year in a supervisory role.
  2. Excellent verbal and written communication skills.
  3. Strong leadership and problem-solving abilities.
  4. Familiarity with hotel management software and Microsoft Office Suite.
  5. Fluency in English is required; additional language skills are a plus.

Benefits:

  • Competitive salary package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Us:

Crowne Plaza Riyadh RDC Hotel & Convention Center is a leading hospitality provider in Riyadh, offering exceptional services and amenities to our discerning guests.


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