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Hospitality Experience Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Selective Touch Consultancy Full time
About the Role

As a Guest Relations Manager with Selective Touch Consultancy, you will play a vital role in enhancing customer experience and maintaining exceptional service standards.

Responsibilities will include:

  • Leading the guest experience management team to deliver outstanding service.
  • Collaborating with colleagues to monitor guest satisfaction and address feedback.
  • Developing personalized experiences for VIPs and loyalty program members.
  • Providing excellent customer service and resolving guest complaints.
  • Coordinating special occasions and tailored experiences.
  • Mentoring and guiding staff to maintain high service standards.
  • Analyzing guest feedback and contributing to service enhancements.

The successful candidate will have strong leadership and communication skills, with fluency in English and Arabic.