Elite Guest Experience Expert
5 days ago
Job Description
The Ritz-Carlton is a world-renowned luxury hotel brand with a rich history of delivering exceptional guest experiences. As a member of our team, you will have the opportunity to be part of a dynamic and supportive team environment, where everyone strives to exceed our guests' expectations.
About This Role
We are currently seeking a highly skilled and experienced Guest Experience Expert to join our team. In this role, you will be responsible for providing outstanding service to our guests, ensuring seamless check-in and check-out processes, and resolving any issues or concerns that may arise during their stay.
Responsibilities
- Deliver exceptional service to guests, addressing their needs and exceeding their expectations
- Process all guest payments, including room charges, cash, checks, debit, and credit cards
- Resolve any late or disputed charges during check-out
- Respond to guest inquiries and resolve any issues or concerns promptly and professionally
- Collaborate with other departments to provide guests with a cohesive and luxurious experience
Requirements
- High school diploma or equivalent required
- No related work experience necessary
- No supervisory experience required
- Licenses or certifications not required
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