Elite Guest Experience Expert

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time

Job Description

The Ritz-Carlton is a world-renowned luxury hotel brand with a rich history of delivering exceptional guest experiences. As a member of our team, you will have the opportunity to be part of a dynamic and supportive team environment, where everyone strives to exceed our guests' expectations.

About This Role

We are currently seeking a highly skilled and experienced Guest Experience Expert to join our team. In this role, you will be responsible for providing outstanding service to our guests, ensuring seamless check-in and check-out processes, and resolving any issues or concerns that may arise during their stay.

Responsibilities

  • Deliver exceptional service to guests, addressing their needs and exceeding their expectations
  • Process all guest payments, including room charges, cash, checks, debit, and credit cards
  • Resolve any late or disputed charges during check-out
  • Respond to guest inquiries and resolve any issues or concerns promptly and professionally
  • Collaborate with other departments to provide guests with a cohesive and luxurious experience

Requirements

  • High school diploma or equivalent required
  • No related work experience necessary
  • No supervisory experience required
  • Licenses or certifications not required


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