Guest Experience Director
3 days ago
Job Summary
At Chalhoub Group, we're looking for a talented Store Manager to spearhead our retail operations and drive business success. As a key member of our team, you'll be responsible for overseeing store performance, developing talent, and fostering a positive work environment.
Main Responsibilities
- Develop and execute operational strategies to maximize store performance and deliver exceptional Guest Experiences
- Implement CX initiatives to drive eNPS and cNPS
- Mentor and develop talent within the team through coaching and stretch assignments
- Manage day-to-day store operations, including visual merchandising, retail store SOPs adherence, sales team schedules, and commissions
- Provide store support and serve as a key point of contact with back-office operations
- Optimize click-and-collect services to meet SLAs
- Capture customer data accurately in accordance with marketing requirements
- Promote loyalty programs and educate floor teams on app offerings
- Promote a positive, inclusive team culture centered around shared goals
- Drive omnichannel sales strategies to increase revenue growth and sell-through at full price
Requirements
To excel in this position, you must have:
- A University Degree in Business Administration or Management
- 6-8 years of experience in retail shop management
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