Guest Experience Director

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

Job Summary

At Chalhoub Group, we're looking for a talented Store Manager to spearhead our retail operations and drive business success. As a key member of our team, you'll be responsible for overseeing store performance, developing talent, and fostering a positive work environment.

Main Responsibilities

  • Develop and execute operational strategies to maximize store performance and deliver exceptional Guest Experiences
  • Implement CX initiatives to drive eNPS and cNPS
  • Mentor and develop talent within the team through coaching and stretch assignments
  • Manage day-to-day store operations, including visual merchandising, retail store SOPs adherence, sales team schedules, and commissions
  • Provide store support and serve as a key point of contact with back-office operations
  • Optimize click-and-collect services to meet SLAs
  • Capture customer data accurately in accordance with marketing requirements
  • Promote loyalty programs and educate floor teams on app offerings
  • Promote a positive, inclusive team culture centered around shared goals
  • Drive omnichannel sales strategies to increase revenue growth and sell-through at full price

Requirements

To excel in this position, you must have:

  • A University Degree in Business Administration or Management
  • 6-8 years of experience in retail shop management
],

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