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Lead Solutions Consultant, ITOM

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Open Text Corporation Full time

About OpenText

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact:

As a Pre-sales Solution Consultant - ITOM, you will play a pivotal role in driving the sales process by leveraging your deep technical domain expertise. You will collaborate closely with Account Executives, Business Consultants, Professional Services Consultants, and Strategic Partners to identify and address customer business requirements. Serving as a Subject Matter Expert (SME), you will be instrumental in demonstrating how OpenText's IT Operations Management (ITOM) solutions can meet and exceed customer needs. Through compelling software demonstrations, technical architecture designs, and Proof of Values (POVs), you will help shape the future of IT operations for customers by simplifying and accelerating their IT transformation.

Key Responsibilities:

  • Develop and deliver tailored technical demonstrations that showcase the value of OpenText's ITOM products and solutions.
  • Lead technical portions of design sessions, create and present technical solution deliverables, and manage the execution of Proof of Concepts (POCs).
  • Interact with Sales, Professional Services, and Partners to finalize solution offerings and initial project delivery plans.
  • Represent OpenText at industry events, contributing to the company's reputation and your own professional brand.
  • Participate in Territory/Account planning meetings, identifying potential opportunities, and developing tools that assist Account Executives in relationship management.

Requirements:

  • 10+ years of experience in a presales role, selling enterprise software to business users or C-level executives, preferably within a SaaS/Cloud environment or IT Operations.
  • Proficiency in IT Operations Management offerings, with knowledge of infrastructure technologies (e.g., HPE, Dell), virtualization (i.e., VMware, Red Hat), and containerization (i.e., Docker, Kubernetes).
  • Certifications in industry-standard frameworks or best practices such as ITIL, eTOM, OSS/BSS, IT4IT, etc., with a solid understanding of the competitive landscape for IT Operations Management products.
  • Demonstrated experience in IT management, monitoring, or administration tools, and the ability to build credible business cases, ROI/TCOs, and compelling customer proposals.
  • Strong understanding of architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation, with certifications in AWS, Google Cloud Platform, or Azure.
  • Excellent presentation skills to effectively communicate complex technical concepts to diverse audiences.

What We Offer:

This role is an excellent fit for a passionate and technically skilled individual who is ready to make a significant impact by helping customers transform their IT operations. If you have a deep understanding of ITOM solutions, enjoy collaborating with cross-functional teams, and are driven by the opportunity to solve complex challenges, we would love to see how you can contribute to our team's success.

OpenText is committed to building an inclusive work environment that values diversity and promotes equal opportunities for all employees. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.