Hotel Service Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia NEOM STAFFCO Full time

Job Overview

The Hotel Service Manager plays a crucial role in overseeing the daily operations of our restaurant, ensuring exceptional guest service and leading the team to deliver outstanding dining experiences.

This position involves coordinating table management, supporting waitstaff, and maintaining high hospitality standards aligned with Accor Hotels' policies.

Key Responsibilities:

  • Supervise and guide the waitstaff to ensure seamless service delivery.
  • Greet and assist guests, guaranteeing a high level of satisfaction and loyalty.
  • Accurately receive and relay food and beverage orders.
  • Maintain impeccable table settings, cleanliness, and presentation at all times.
  • Train and mentor new staff members to uphold service excellence.
  • Handle guest complaints professionally and efficiently.
  • Collaborate closely with the kitchen and bar teams for timely service delivery.
  • Adhere to health, safety, and hygiene regulations.

Requirements:

Essential Skills and Qualifications:

  • Prior experience in a similar role, preferably in a luxury hotel or fine dining establishment.
  • Strong leadership and communication skills.
  • Knowledge of food and beverage service standards.
  • Able to work under pressure and in a fast-paced environment.
  • Fluency in English; Arabic is an asset.

About NEOM STAFFCO

We are committed to delivering exceptional customer experiences through our dedicated team members. If you're passionate about providing top-notch service and have what it takes to lead our team, we'd love to hear from you



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