Customer Experience Director

4 days ago


Jeddah, Makkah Province, Saudi Arabia Sephora USA, Inc Full time

Sepha Store Operation Management Overview:

This critical role requires a seasoned professional with expertise in managing multi-site retail operations, driving sales growth, and fostering an exceptional customer experience. As a leader, you will oversee the execution of our retail strategy across multiple stores, ensuring seamless delivery of our brand promise to customers.

Main Accountabilities:

  1. Drive sales growth through effective inventory management, visual merchandising, and promotional activities.
  2. Develop and execute operational processes to optimize store efficiency and reduce costs.
  3. Lead, motivate, and develop a high-performing store team.
  4. Analyse and report on store performance data to inform business decisions.

Expectations:

  • Strong analytical and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Ability to work independently and as part of a cross-functional team.


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