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Customer Experience Director

1 week ago

Jeddah, Makkah Province, Saudi Arabia Burberry Limited Full time

Burberry Limited is a leading luxury fashion brand that operates with a purpose to create sustainable luxury for customers while driving industry change and championing our communities. As a Store Manager, you will be part of a dynamic team that aims to provide an environment for creative minds from different backgrounds to thrive.

Role Overview

Main Accountabilities:

  • Provide leadership for the store, setting an excellent standard and inspiring the team to achieve it.
  • Owning the employee experience, driving employee satisfaction, and elevating team behaviors.
  • Driving performance and growth, through excellent operational and commercial execution.

Key Performance Indicators:

  • Performance against the Burberry Store Management behaviors.
  • Burberry Experience & Data Capture scores.