Digital Service Delivery Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Emdad Al Khebrat Full time

About the Role

The IT Operations Manager will play a vital role in supporting the growth and productivity of individuals and organizations at Emdad Al Khebrat. This position involves managing IT support services, system upgrades, data security, and leading the IT operations team to achieve organizational goals.

Key Responsibilities:

  1. Manage IT Infrastructure: Oversee the organization's technology infrastructure, including servers, networks, storage systems, and data centers.
  2. System Monitoring & Maintenance: Ensure that systems are running efficiently by monitoring performance, conducting routine maintenance, and troubleshooting any issues.
  3. IT Service Management (ITSM): Implement and manage IT service management processes such as incident management, problem management, and change management to align with SLAs.
  4. Team Leadership: Lead and manage the IT operations team, including hiring, training, mentoring, and evaluating the performance of team members.
  5. Disaster Recovery & Business Continuity: Develop and implement disaster recovery and business continuity plans to minimize downtime and data loss.
  6. Security Compliance: Ensure the security of IT systems and data by implementing appropriate policies and procedures, as well as keeping abreast of the latest cybersecurity threats.
  7. Vendor Management: Manage relationships with external vendors, service providers, and consultants to ensure the timely delivery of services and solutions.
  8. Budgeting & Cost Control: Plan and manage the IT operations budget, optimizing costs and ensuring expenditures align with the organization's objectives.
  9. Project Management: Oversee IT-related projects, including system upgrades, installations, and implementations, ensuring projects are completed on time and within budget.
  10. Performance Reporting: Regularly report on the performance of the IT operations, highlighting areas of improvement and ensuring key metrics are being met.
  11. Collaboration: Work closely with other departments to understand their IT needs and provide support for organizational goals and initiatives.


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