Strategic Account Director
3 days ago
At HALA, we are redefining financial services and building the future bank of SMEs. Our mission is to empower businesses to start, run, and grow by providing cutting-edge tools.
We are seeking a talented Key Account Manager to build strong relationships with our valued clients, understand their unique needs, and deliver maximum value from our solutions.
The role requires strategic thinking, excellent communication, and a proactive approach to client success.
Key Responsibilities:
- Foster trust-based relationships with stakeholders at all levels, ensuring clients feel supported and valued through regular communication.
- Design and implement tailored account strategies that align client objectives with company goals, identifying opportunities for growth.
- Deliver solutions that address client needs effectively, monitoring feedback and introducing enhancements to improve their experience.
- Act as an intermediary between clients and internal teams to ensure smooth and efficient solutions.
- Collaborate with internal teams to ensure seamless service delivery, sharing client insights and contributing to product and process improvement.
- Maintain detailed client records and account performance metrics, presenting regular updates and insights to internal stakeholders.
Qualifications:
- Experience in account management, sales, or client-facing roles, preferably in fintech, SaaS, or related industries.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Exceptional interpersonal and communication skills, strong negotiation abilities, and analytical thinking.
- Familiarity with CRM tools, financial systems, and data analysis.
- Fluency in Arabic and English is preferred.
What We Offer:
- An inclusive culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- A highly competitive compensation package, including potential shares.
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