Consumer Care Team Lead Specialist
2 days ago
This is a leadership role that requires a subject matter expert in Consumer Care and Call centers, ideally in a medical-related field.
You will lead and support the team, fostering a culture of engagement, feedback, and high performance.
Responsibilities:
- Lead and support the team.
- Foster a culture of engagement, feedback, and high performance.
- Recruit, train, and develop staff.
- Track consumer interactions.
- Generate insights from reports.
- Enhance efficiency with digital processes.
- Update consumer processes and SOPs.
- Improve user experience through surveys.
- Execute campaigns with Marketing and align on digital initiatives.
- Segment and track campaign performance.
- Engage consumers with educational content.
- Ensure consistent communication.
- Manage budget and costs.
- Build relationships with key stakeholders, support other departments.
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Logistics Team Lead
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Workshop Team Lead
3 days ago
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