Partner Care Team Lead
5 days ago
Job Overview
Ninja is a cutting-edge e-commerce company seeking an exceptional Partner Care Team Lead to drive the success of our partner relationships. This role requires a seasoned professional with a passion for building strong connections and delivering top-notch support.
Key Responsibilities:
- Lead and mentor the Partner Care team, providing guidance and expertise to ensure high levels of performance and engagement.
- Develop and implement strategies to enhance partner satisfaction through effective communication and support.
- Monitor team performance metrics and provide regular reports to management on key indicators.
- Act as a liaison between partners and internal teams, ensuring alignment on goals and addressing any concerns.
- Build and maintain strong relationships with key partners to foster collaboration and partnership synergy.
- Conduct regular training sessions to equip team members with the necessary skills to address partner inquiries and issues effectively.
- Analyze feedback from partners to identify areas for improvement and drive changes within the organization.
- Stay informed of industry trends and best practices to maintain Ninja's position as a leader in partner support.
Desired Candidate Profile:
- Bachelor's degree in Business Administration, Communications, or a related field.
- 5+ years of experience in partner management, client services, or a similar role.
- 2+ years of experience in a leadership or supervisory position.
- Strong interpersonal and communication skills, with a focus on relationship-building.
- Proficient in using CRM systems and other support tools.
- Ability to analyze data and develop actionable insights to improve partner care.
- Highly organized with excellent problem-solving capabilities.
- A customer-centric mindset with a passion for delivering exceptional partner experience.
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