Laundry Operations Manager

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time

Job Summary

We are seeking a highly skilled and experienced Laundry Operations Manager to join our team at Marriott International. As a key member of our housekeeping and laundry department, you will be responsible for overseeing the daily operations of our laundry facilities, ensuring the highest standards of cleanliness and efficiency.

Key Responsibilities

  • Manage Daily Operations
    • Supervise and coordinate the work of laundry staff to ensure efficient and effective operation of laundry facilities.
    • Monitor and control laundry production, quality, and inventory levels to meet hotel standards.
    • Implement and maintain effective systems for tracking and reporting laundry production, quality, and inventory levels.
  • Lead and Develop Team Members
    • Recruit, train, and develop laundry staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
    • Provide coaching, feedback, and guidance to laundry staff to improve their performance and job satisfaction.
    • Conduct regular performance evaluations and provide opportunities for growth and development.
  • Ensure Guest Satisfaction
    • Monitor and respond to guest complaints and concerns related to laundry services.
    • Work with other departments to resolve guest issues and ensure seamless delivery of laundry services.
    • Implement and maintain effective systems for tracking and responding to guest feedback and complaints.
  • Manage Budget and Resources
    • Develop and manage the laundry department budget to ensure efficient use of resources.
    • Monitor and control laundry supplies, equipment, and maintenance to ensure optimal performance and efficiency.
    • Implement and maintain effective systems for tracking and reporting laundry department expenses and revenues.

Requirements

  • High school diploma or equivalent required; 2 years of experience in laundry operations or a related field preferred.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.

Marriott International is an Equal Opportunity Employer



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