Continuous Improvement Manager

3 days ago


Jeddah, Makkah Province, Saudi Arabia Amazon Full time

As a seasoned Continuous Improvement Manager, you will lead the Amazon Logistics (AMZL) team in Mexico to achieve unparalleled customer-centricity. Your role involves supporting Regional Directors with subject matter expertise, identifying root causes, and driving project rollouts, new processes, and continuous improvement initiatives.

About the Role
  • You will collaborate with internal and external program management and technical teams to build strong relationships across delivery stations, tech, and support teams.
  • This role requires analytical skills, data-driven decision-making, great communication skills, and leadership abilities to drive network-wide initiatives and serve as the primary Quality partner for Operations Regional Directors.
Key Responsibilities
  1. Drive improvements and enablers to implement solutions for customer satisfaction, cost savings, process workflow, systems configuration, and performance metrics.
  2. Lead projects and opportunities across Operations that are business critical and may be global in nature.
  3. Prioritize projects and feature sets, evaluate stakeholder expectations, and develop clear functional specifications based on business requirements.
  4. Apply a rigorous approach to problem-solving, analyze large data sets, and develop innovative ideas for process challenges.


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