Loyalty Program Manager

3 weeks ago


Jeddah, Makkah Province, Saudi Arabia BinDawood Holding Full time

About the Role

We are seeking a highly skilled Loyalty Program Manager to join our team at BinDawood Holding. As a key member of our customer engagement team, you will be responsible for developing and implementing innovative loyalty programs that drive customer retention and increase customer lifetime value.

Key Responsibilities

  1. Develop and Communicate Loyalty Program Vision

Develop a comprehensive loyalty program vision and strategy that aligns with the company's overall business objectives. Communicate this vision to stakeholders and ensure its successful implementation across all customer touch points.

Manage Loyalty Roadmap and Projects

Oversee the loyalty roadmap, managing projects and initiatives to ensure timely and successful delivery. This includes collaborating with cross-functional teams to plan and execute loyalty program enhancements.

Evaluate and Enhance Loyalty Program

Regularly evaluate the loyalty program to identify areas for improvement and enhance its functionality. This includes analyzing customer data and feedback to inform program development.

Collaborate with Cross-Functional Teams

Work closely with cross-functional teams to plan and support the development, execution, and coordination of loyalty program enhancements. This includes collaborating with marketing, sales, and customer service teams to ensure seamless program delivery.

Manage Loyalty Program Communications

Develop and manage all loyalty program communications, including reward notifications, online account management, and application experiences. Ensure that all communications are clear, concise, and aligned with the company's brand voice.

Develop Relationships with Loyalty Program Partners

Build and maintain relationships with loyalty program partners, negotiating offerings and ensuring that they align with the company's business objectives.

Requirements

  • Education

Bachelor's degree or equivalent in marketing, business communications, or a related field.

Experience

At least 5 years of experience in roles related to loyalty marketing, customer marketing, or product marketing. Minimum 5 years working with CRM applications.

Industry Certification

Industry certification a plus, such as ITIL, CSM, or PMP.

Skills

Excellent communication and analytical skills. Ability to work under pressure and adapt to changing priorities. Proficient with Microsoft Office Suite and critical thinking skills.

What We Offer

As a Loyalty Program Manager at BinDawood Holding, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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