Development and Training Specialist

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia The Ritz-Carlton Full time

About Us

The Ritz-Carlton is a global leader in luxury hospitality, with over 100 award-winning properties worldwide. Our commitment to excellence is reflected in every aspect of our business, from our high-quality accommodations to our exceptional service standards.

Job Description

We are seeking a skilled and dedicated professional to lead our employee training and development initiatives. This role requires a strong understanding of adult learning principles, effective training methods, and the ability to measure training effectiveness. The successful candidate will be responsible for designing and delivering customized training programs, evaluating their impact, and making recommendations for improvement.

Key Responsibilities

  1. Promotes and informs employees about all training programs.
  2. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  3. Helps employees identify specific behaviors that will contribute to service excellence.
  4. Ensures employees receive on-going training to understand guest expectations.
  5. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  6. Meets with training cadre on a regular basis to support training efforts.
  7. Observes service behaviors of employees and provides feedback to individuals and/or managers.

Requirements

  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
  • OR
  • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.


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