Technical Account Manager, Enterprise Support Services

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
Job Description

We are seeking a Senior Technical Account Manager to join our AWS Enterprise Support team in Singapore. In this role, you will work closely with customers to provide expert support and guidance on how they can leverage the most value from AWS. You will own your customer's end-to-end support experience, working with product teams and local leadership to unblock challenges.

Key Responsibilities

This role involves building customer support strategies that help customers reduce their AWS bills and becoming an expert on AWS cloud computing. You will also act as a single point of contact for AWS customers who have purchased Enterprise support, making recommendations on how AWS offerings fit in the company strategy and architecture. Additionally, you will complete analysis and present periodic reviews of operational performance to customers.

Requirements

To succeed in this role, you will need 10+ years of technical engineering experience, including hands-on infrastructure, troubleshooting, systems administration, networking, DevOps, or applications development experience. You should also have knowledge of cloud-based architecture, cloud services, and experience in customer-facing roles. Furthermore, you will need experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

Career Growth

At Amazon, we offer opportunities for career growth and professional development. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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