Technical Account Manager – ICT Solutions Specialist
5 days ago
Sales professionals with a strong background in ICT sales and account management are sought to join our team at Specialized Enterprise Systems (SES). The ideal candidate will possess excellent communication and negotiation skills, as well as a deep understanding of ICT products and services.
Key Responsibilities:
- Develop and maintain long-term relationships with key clients in the ICT sector.
- Act as the primary point of contact for client inquiries, ensuring exceptional customer service.
- Understand clients' business objectives and technology requirements to provide customized ICT solutions.
- Identify opportunities to upsell and cross-sell ICT products and services.
- Develop and execute strategic account plans to achieve sales targets and expand the client base.
- Prepare and deliver compelling sales presentations, proposals, and demonstrations to clients.
Customer Satisfaction:
- Ensure high levels of client satisfaction by addressing concerns promptly and effectively.
- Conduct regular client check-ins to assess satisfaction, gather feedback, and identify new opportunities.
- Collaborate with internal teams to resolve issues and improve service delivery.
Market and Industry Knowledge:
- Stay up-to-date with industry trends, emerging technologies, and competitor activities.
- Use market insights to identify new business opportunities and inform sales strategies.
Reporting and Analysis:
- Track and report on sales performance, including pipeline, forecasts, and revenue.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Provide regular updates to management on account status and sales activities.
- Work closely with the sales team, marketing, and technical teams to align efforts and achieve company goals.
Qualifications:
- Bachelor's degree in Business, IT, Marketing, or a related field.
- Proven experience in ICT sales, account management, or a similar role.
- Strong understanding of ICT products and services.
- Excellent communication, negotiation, and presentation skills.
- Self-motivated, results-driven, and able to work independently.
- Strong problem-solving skills and a customer-focused mindset.
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