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Customer Service Leadership Role

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

Senior Customer Service Specialist Job Summary

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This role is a great opportunity for a highly motivated and customer-focused individual to join Amazon's Technical Support Executive team. The successful candidate will be responsible for resolving complex customer issues related to Digital, Device, and Alexa support.

About the Team

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The Technical Support Executive team works closely with senior leaders to resolve complex customer problems and prevent similar issues from happening again. We pride ourselves on delivering exceptional customer service and exceeding customer expectations.

Responsibilities

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  • Provide top-notch customer service and resolve complex issues related to Digital, Device, and Alexa support">
  • Work closely with senior leaders to investigate and resolve customer escalations">
  • Dive deep into customer problems to determine root cause and develop effective solutions">
  • Communicate technical concepts to non-technical stakeholders and ensure seamless customer experience">
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Requirements

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To succeed in this role, you should have:

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  • Strong problem-solving skills and attention to detail">
  • Excellent communication and interpersonal skills">
  • Ability to multitask and prioritize tasks effectively">
  • Experience working in a fast-paced environment and adapting to changing priorities">
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Benefits of Joining Amazon

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As a member of the Amazon team, you will enjoy a range of benefits, including competitive compensation, comprehensive health insurance, and opportunities for growth and development.