Hotel Operations Manager

6 days ago


Jeddah, Makkah Province, Saudi Arabia IBIS Full time

**Welcome to IBIS**

Company Overview

We are a leading hospitality brand with over 300,000 experts in the industry. Our mission is to create emotion for our guests and nurture passion for service and achievement.

Our Values:

  • People at the heart of what we do
  • Creating unforgettable experiences
  • Nurturing team unity and growth
Job Description

The Front Office Manager is responsible for all aspects of guest service and satisfaction generated by daily front office operations. This includes front desk, guest services, and phone support, while consistently achieving excellent guest service and adhering to policies and procedures.

Your Mission:

  • Foster team unity and ensure the creation of unforgettable experiences for every guest
Primary Responsibilities

Leadership and Team Management:

  • Recruit, train, and mentor Front Office team members to ensure their professional growth and high performance

Operational Excellence:

  • Exhibit proficiency in accurately handling reservations, managing guest accounts, and analyzing reports and data
  • Closely monitor budgets and revenue to make informed operational decisions

Safety and Compliance:

  • Adhere to OH&S requirements and promptly respond to emergencies to ensure the safety of both guests and staff
Qualifications

Requirements:

  • Experience in brand hotels
  • Excellent command of English; additional language is an advantage
  • Strong reporting and analytical skills
  • Good analytical and numeric skills
  • High level of organization and time management skills

Desirable Skills:

  • Multi-tasking
  • Data Entry
  • Computer Skills
  • Flexibility
  • Organization
  • Attention to Detail
  • Communication
Seniority Level and Employment Type

Executive Full-time Position


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