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Hotel Operations Manager

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time
Job Description

We are seeking a highly motivated Hotel Operations Manager to oversee our Housekeeping Department. The ideal candidate will have exceptional leadership skills, inspiring and motivating a diverse team.

Responsibilities
  • Optimize Butler Service & Housekeeping Operations, ensuring high standards of cleanliness and guest satisfaction.
  • Manage and develop staff, fostering a culture of teamwork, accountability, and continuous improvement.
  • Engage with guests professionally, exceeding their expectations.
  • Implement and maintain efficient organizational systems, including work assignments and delegation.
  • Utilize emotional intelligence and adaptability to navigate a dynamic work environment.
  • Ensure compliance with security protocols and maintain confidentiality of guest and hotel information.
Qualifications
  • Bachelor's degree in Hospitality Management or related field (preferred).
  • Minimum 5 years of experience in housekeeping management, preferably in luxury hotel or resort settings.
  • Strong leadership and management skills with the ability to motivate and develop team members.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
  • Proficiency in housekeeping operations, standards, and best practices.
  • Familiarity with hospitality industry software and technology.
  • Strong problem-solving and decision-making abilities.
  • Relevant industry certifications (e.g., IEHA certifications) are a plus.
  • In-depth knowledge of health and safety regulations in the hospitality industry.
  • Cultural sensitivity and awareness, particularly in the context of working in Jeddah, Saudi Arabia.
  • Ability to work flexible hours, including weekends and holidays, as required.
  • Physical stamina to perform regular inspections and assist with housekeeping duties when necessary.