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Hotel Operations Director

1 week ago

Jeddah, Makkah Province, Saudi Arabia Millennium Hotels and Resorts MEA Full time
Job Description

As a General Manager at Millennium Hotels and Resorts MEA, you will oversee the overall operation of the hotel, focusing on maximizing performance, profitability, and return on investment. Your primary responsibility will be to create a positive and productive work environment, ensuring exceptional guest service, and maintaining compliance with quality and operational standards.

Main Responsibilities:

  1. Financial and Operational Planning: Develop and monitor financial and operational plans, aligning with the hotel and operating division objectives.
  2. Budgeting and Capital Improvements: Create annual budgets and business plans, recommending capital improvements to enhance hotel assets and brand loyalty.
  3. Guest Services: Oversee the delivery of superior guest services, ensuring prompt responses and effective resolution of complaints and requests.
  4. Quality and Service Standards: Maintain product quality and service standards throughout the hotel.
  5. Maintenance Programs: Establish and maintain preventative maintenance programs to safeguard the physical assets of the hotel.
  6. Marketing and Revenue Generation: Develop strategic marketing opportunities and tactical sales plans to maximize revenue generation.
  7. Yield Management: Oversee the execution of marketing plans and yield management efforts to maximize revenue, RevPAR, and occupancy levels.
  8. Revenue Streams: Optimize banquet/outlet space usage and manage other revenue streams such as IT and Rental to maximize profits.
  9. Colleague Development: Drive Colleague Development initiatives and plans to enhance operating and service performance.
  10. Community Relations: Develop and maintain relationships with key community contacts, ensuring a visible presence and effective handling of media/community inquiries.
  11. Security and Safety: Oversee the security function to maintain a safe and secure environment for guests, colleagues, and hotel assets.
  12. Human Resource Function: Establish and maintain a proactive Human Resource function to ensure colleague motivation, training and development, pay and benefit administration, and compliance with policies, procedures, and local labor regulations.
  13. Work Environment: Foster a positive work environment for all colleagues, providing mentorship through formal and informal meetings, discussions, and performance feedback.
  14. Sustainability: Operate in a safe and environmentally friendly manner, prioritizing guests' and colleagues' health and safety, as well as environmental conservation.