Front Desk Spa Attendant

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental Hotel Group Limited is seeking a highly skilled and organized individual to join our team as a Front Desk Spa Attendant.

The successful candidate will be responsible for ensuring that all guests receive exceptional service throughout their spa experience.

**Key Responsibilities:**

 

  • Provide exceptional service to all guests and visitors.
  • Check-in and check-out guests, ensuring a smooth and efficient process.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Collaborate with the spa team to ensure seamless operations and maximum guest satisfaction.
  • Monitor and follow-up on guest complaints and provide feedback to the Spa Manager.
  • Work in liaison with the Spa Manager on monthly GSS results.
  • Build relationships with guests and encourage repeat custom.
  • Update the spa database on guests' history profiles and preferences.
  • Promote the spa and hotel facilities to all guests and visitors.

Requirements:

 

  • 0–2 years of experience.
  • Excellent communication and interpersonal skills.
  • Good in English (writing and speaking).
  • Female for a (Female SPA).

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